**Important Health Services Administration Company GMM** We are hiring !!! **CALL CENTER OPERATORS** **POSITION OBJECTIVE:** Provide phone, email, and other support to beneficiaries, doctors, providers, and their clients, delivering solutions to their requests while adding value in every interaction. **SPECIFIC DESCRIPTION:** **Daily Activities:** ● Answer phone calls, emails, and/or messages from beneficiaries, doctors, and providers with experience in GMM ● Provide solutions to the requests made by individuals contacting the Health Care Center. ● Provide telemedicine support in accordance with established protocols. ● Record contact information and data in the software assigned for this purpose. ● Follow service procedures and policies for attending beneficiaries, doctors, and providers. ● Perform follow-up and authorization of hospital admissions reported to you, ensuring account validation and prevention of unauthorized charges. ● Authorize medical procedures, studies, and medications according to the authorization matrix. ● Attend to and follow up with users reporting medical emergencies, ensuring logistics for necessary resources for transportation and hospital admission when required. ● Report any operational deviations to the Health Care Center Supervisor. **Periodic Activities:** ● Attend feedback and calibration sessions conducted by the supervisor as well as the WFM and Quality team. ● Attend instructions and feedback sessions promoted by the Supervisor, Coordinator, and/or Medical Manager. **Occasional Activities:** ● Support the medical department in follow-up for service delivery such as ambulances, home care, among others. ● Assist the Medical Assessment Department in authorizing medical procedures. ● Participate in activities defining medical authorization criteria and/or creating catalogs. ● Support any assigned operational departments. **POSITION SPECIFICATIONS:** **Soft Skills:** Service attitude, strong communication skills, kindness, patience, ability to handle pressure, tolerance, teamwork. **We Offer** Competitive salary Grocery vouchers **Schedules:** Evening or mid-shift hours Job type: Full-time Benefits: * Grocery vouchers Education: * Completed high school (Desirable) Experience: * Customer service: 1 year (Desirable) Language: * English (Desirable) Work location: On-site