**Location:** Roma Norte, Mexico City **Schedule:** Monday to Friday, 7:00 AM – 3:00 PM **Salary:** MXN $20,000/month \+ legal benefits **Employment Type:** Full\-time, On\-site **Industry:** Healthcare (U.S.\-based clinic) We are seeking a **dedicated and motivated Call Center Supervisor** to join the team of a U.S.\-based healthcare clinic. This is a **full\-time, on\-site position** located in Roma Norte, CDMX. If you are looking for a **stable, long\-term opportunity** where you can grow and develop professionally, we’d love to hear from you. **Responsibilities:** * Supervise and support a team of call center agents to ensure high\-quality service * Monitor performance and provide coaching to team members * Oversee day\-to\-day operations and ensure adherence to schedules * Resolve escalated customer issues in a timely and professional manner * Collaborate with management to implement process improvements * Ensure compliance with company policies and quality standards **Requirements:** * Previous experience as a call center supervisor or in a similar leadership role * Strong communication and problem\-solving skills * Ability to lead by example and foster a positive work environment * Fluent in English and Spanish (spoken and written) * Experience in healthcare or working with U.S. clients is a plus **What We Offer:** * Competitive monthly salary of **MXN $20,000** * Full legal benefits * A supportive and growth\-oriented work environment * The opportunity to be part of an international healthcare team * Career development and long\-term growth potential Tipo de puesto: Tiempo completo Sueldo: $19,000\.00 \- $20,000\.00 al mes Lugar de trabajo: Empleo presencial