*This job posting originates from the Talenteca.com job board* ### **Job Opening at People Hackers in Cuauhtémoc, Mexico City** **About Us** * A solutions integrator specializing in networking and security—different, unique, and above all innovative. We are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking an N1 NOC Network Monitoring and Support Analyst with experience across diverse equipment vendors including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from leading brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment with genuine medium- and long-term career development. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct employment contract); statutory benefits and extensive training. * **Work schedule**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Juárez neighborhood, Mexico City **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, or Infrastructure Analyst. * Availability to support clients and incidents, service-oriented mindset. First-level support. * On-site first-level technical network support; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and help desk / technical support tools such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including: Access Points, Routers (e.g., Catalyst, Meraki), Switches, Wireless equipment, and Controllers from vendors such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, common issues), and Wireless (controllers, WPA authentication, autonomous apps, common issues). * Basic understanding of root cause analysis and investigative techniques. **Desired Education Level:** Higher education (incomplete) **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC, Networking, Cabled Networks * Monitoring (PRTG, SNMP, Firewalls, Wi-Fi) * Access Points, Routers, Switches * LAN, WAN, WLAN, Wireless, Ticketing * Access Points, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=692e50183800003900f025b7&source=indeed*