*This job posting originates from the Talenteca.com job board* ### **Job opening at IT People Talent in Iztapalapa, Mexico City** **About Us** * A solutions integrator specializing in networking and security—different, unique, and above all innovative; we are a partner of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek a Level 1 NOC Network Monitoring and Support Analyst with experience across diverse equipment vendors including Cisco, SonicWall, Fortinet, Aruba, and Ruckus, as well as network monitoring. **Our Value Proposition** * Access to certifications and training courses from leading brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment with real medium- and long-term career development opportunities. * Operational autonomy to manage your time and achieve a healthy professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, extensive training, and hands-on experience—we offer: * **Compensation**: Base monthly salary of 16,000 MXN (tax-free) plus a monthly bonus of 1,500 MXN (direct employment contract); statutory benefits and extensive training. * **Schedule**: Rotating shifts Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotations include 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., and 12 p.m.–9 p.m.) * **Work Location**: Col. Juárez, CDMX **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk Technician, Network & Security Service Desk Technician, NOC Engineer, NOC Consultant, NOC/SOC Analyst, or Infrastructure Analyst. * Availability to support customers, handle incidents, and maintain a strong service orientation. First-level support responsibilities. * On-site first-level technical support for networks; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as Tivoli, System Center, Zendesk, WhatsApp Business, etc. * 1–2 years of experience monitoring network infrastructure—including LAN, WLAN, and WAN—via SNMP or ICMP using platforms such as Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including Access Points, Routers (e.g., Catalyst, Meraki), Switches, Wireless equipment, and controllers from vendors such as Cisco, SonicWall, Fortinet, Aruba, and Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and troubleshooting). * Basic understanding of root cause analysis and investigative techniques. **Desired Education Level:** Higher education (incomplete degree) **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC, Networking, Wired Networks * Monitoring (PRTG, SNMP, Firewalls, Wi-Fi) * Access Points, Routers, Switches * LAN, WAN, WLAN, Wireless, Ticketing * Access Points, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=692e50273f000030009658e1&source=indeed*