**Verification Processing Agent (Full time)** with the following profile: **RESPONSIBILITIES** * Act as a verifier of various checks, to phone source institutions for verifications or as a processor using language competencies; * Work on queue of assigned verification checks; * Make research and review of the cases; * Monitor the progress of the cases that are assigned on queue; * Conduct research in new and existing countries; * Review process for existing countries and participates in the processes built for new countries; * Work with Operations to ensure that correct language templates are used; * Make sure the appropriate standard wording is used for the specific case; * Monitor workloads to ensure there are no delays and escalates any delay issues; * Make sure meeting the deadlines according to the procedures; * Helps resolve training and/or process issues; ***REQUIREMENTS*** * Excellent command of English and Spanish languages (both written and spoken), knowledge of Portuguese would be a plus; * Technical skills (Word, Excel, Powerpoint, Internet research, databases); * Personality competencies: analytical thinking, attention to detail, excellent time management; * Behavioural qualities: Problem-solving, quality-oriented attitude, ability to work with different people/institutions, exhibit diplomacy when it is needed, ready to adapt to potential changes, assertiveness, focused and serious approach to work; ***WHAT’S IN IT FOR YOU*** * Engaging job at a multinational company; * Excellent remuneration package and work-life balance; * Dynamic work environment and an enthusiastic team; * Class A office in the central district; * Additional Health Insurance; * Food Vouchers; **Interested?** **Send your CV and Cover letter to: mgonzalez@icover-services.com** Type of position: Full time Salary: $14,000.00 per month Benefits: * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Major medical expense insurance * Remote work * Food vouchers Language: * English (Mandatory) * Portuguese (Desirable) * French (Desirable) Work location: Hybrid remote in 06030, Tabacalera, CDMX