**Position Objective:** Provide efficient and empathetic telephone service to customers who have rented vehicles, resolving inquiries, complaints, or incidents related to the service, in order to guarantee a positive experience and promote customer loyalty. **Main Responsibilities:** * Handle incoming calls regarding reservations, vehicle deliveries, returns, and billing. * Resolve issues such as delays, unrecognized charges, mechanical failures, or accidents. * Escalate complex cases to the appropriate departments (operations, insurance, billing). * Record each interaction in the company's CRM system. * Follow up on open cases until resolution. * Provide clear information about rental policies, insurance coverage, and terms and conditions. * Apply customer service protocols in emergency or accident situations. * Participate in periodic training sessions on products, processes, and customer service. **Candidate Requirements:** * **Education:** Completed high school or technical degree (preferably in administrative or tourism fields). * **Experience:** Minimum of 6 months in telephone customer service or call center environments (ideally in automotive, insurance, or tourism industries). * **Knowledge:** CRM systems, customer service protocols, basic knowledge of auto insurance. * **Skills:** Effective communication, empathy, frustration tolerance, conflict resolution, ability to work under pressure. **Compensation and Benefits:** * Competitive base salary * Performance and effective resolution bonuses * Statutory benefits from day one * Life insurance * Grocery vouchers * Continuous training * Internal growth opportunities Job type: Full-time, Indefinite term Salary: $14,000.00 - $15,000.00 per month Benefits: * Transportation assistance or service * Major medical expense insurance * Life insurance * Grocery vouchers Workplace: On-site job