**B2C INBOUND SALES MANAGER PROFILE** **Main Objective:** Convert leads into customers through warm, professional, and consultative service; implement innovative sales strategies; and ensure a memorable experience that reflects the essence and artistic value of Ukma. **Requirements:** * Bachelor's degree in Architecture, Industrial Design, Interior Design, or Marketing · Experience in interior design, design, accessible luxury, or related fields. · High level of aesthetic sensitivity and ability to interpret customer needs. · Proficiency with CRM and technological tools. · Warm, empathetic, and professional communication skills. · Results-oriented with continuous improvement mindset. **Personal Profile and Key Skills:** · Active listening and excellent customer service. · Ability to build trust without pressure. · Curiosity and interest in design trends and spaces. · Initiative to propose strategies and optimize processes. **·** Friendly, empathetic, enthusiastic attitude. **Responsibilities:** · Attend to and follow up with leads via WhatsApp, email, and showroom visits. · Receive customers at the showroom and guide them through their selection process. · Maintain the showroom immaculate and aligned with brand identity. · Understand customer needs with empathy and aesthetic sensitivity. · Recommend pieces and solutions according to interior design styles, spaces, and preferences. · Implement strategies to improve closing rates, repeat purchases, referrals, and after-sales service. · Propose ongoing improvements to the "Ukma Experience": ambiance, tours, thematic exhibitions. · Use CRM for tracking, analysis, and continuous improvement of the sales process. · Develop and execute actions to increase showroom traffic and digital response rates. · Represent Ukma at design, art, architecture, and hospitality events and exhibitions. · Meet and exceed established sales targets. · Keep customer information, quotes, and projects updated. · Prepare and present weekly reports and conversion metrics. · Communicate specific customer requirements for production planning. **Working Conditions** * Schedule: Monday to Friday * Location: Lomas de Chapultepec * Benefits: Social Security Job type: Full-time Salary: Starting at $20,000.00 per month Benefits: * Gym discount Workplace: On-site employment