**About Us** Tasman designs, builds, and operates boutique hotels and residences that captivate with a sense of adventure and luxury. Our mission is to create spaces where owners and guests deeply connect with their destination and depart with lasting memories. We are passionate, innovative, and constantly evolving. With us, traditional hospitality undergoes an adventurous transformation powered by technology. With us, you can: * Be part of an innovative and dynamic team * Receive attractive compensation for your talent * Annual credits at our properties **What You’ll Do** Supervise and coordinate activities within the Rooms Management area, ensuring smooth operations and service across housekeeping, front desk, and guest services departments, thereby guaranteeing satisfaction for our guests and owners. **Key Responsibilities** * Supervise cleaning staff to ensure proper presentation of guest rooms and common areas according to established standards * Supervise and/or assign guest rooms (units) and daily housekeeping tasks * Develop cleaning schedules and staff work timetables * Monitor inventory levels of cleaning supplies and products * Supervise and report on preventive or corrective maintenance for interior room components * Supervise laundry processes—including washing, drying, and linen delivery * Manage supply usage and maintain laundry equipment * Establish and uphold hygiene standards * Supervise the host team to ensure efficient check-in/check-out procedures * Guarantee that the guest journey complies with quality standards (rituals, experiences, etc.) * Ensure guest service excellence * Ensure team members utilize assigned technological tools effectively * Coordinate front desk shift schedules * Coordinate supervision and inspection processes for cleaning operations * Handle special situations, guest complaints, or requests * Ensure a consistently positive guest experience throughout their stay * Coordinate special or personalized guest services * Address and resolve guest/owner complaints * Prepare and support informative property reports * Participate in operational meetings and collaborate with other departments (maintenance, F&B outlets) **Requirements** * Bachelor’s degree in Hospitality, Tourism, or Hotel Administration * Minimum 3 years of experience in a similar role within the hotel or condo-hotel industry * Proven experience supervising housekeeping, laundry, and front desk operations * Proficiency in hotel management software (e.g., PMS) and operational control tools Join the Tasman Team! If creating exceptional guest experiences excites you as much as it does us—and if you want to be part of our journey—we’d love to hear from you. Bring your experience, enthusiasm, and innovative ideas, and together we’ll achieve company success. Position Type: Full-time Salary: $16,000.00 – $18,000.00 per month Benefits: * Employee discount * Flexible working hours * Life insurance * Complimentary uniforms Work Location: On-site