IT Agent

Description

Summary: Join SONDA as a Service Desk Agent Tier 2 to provide technical support, solve incidents, and contribute to improving people's quality of life through technology. Highlights: 1. Opportunity for personal and professional development 2. Contribute to improving quality of life through technology 3. Provide technical support and solve incidents Live the SONDA experience Here you transform your career! Why be part of SONDA? The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology. We are looking for a **Service Desk Agent Tier 2** **You will have the opportunity to:** * Provide support and technical assistance to users * Provide the client with technical assistance by solving their incidents **What requirements must I meet to join the team?** * **Advanced English level for written and verbal communication with internal and external customer** * High school diploma or GED * Basic computer navigation skills * Strong communication skills * VPN Support On site only, in Av. de los Insurgentes Sur 1271\. Benito Juarez. CDMX