As a **Customer Experience Professional** here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction. You will work closely with cross\-functional teams to develop and implement customer\-centric strategies, optimize the end\-to\-end customer journey, and enhance the overall customer experience. Your expertise in customer experience management will contribute to our reputation as a customer\-centric organization and drive business growth. You will report directly to our **Manager** and you’ll work out of our **San Luis Potosi, Mexico** location on a **Hybrid** work schedule. In this role, you will impact customer satisfaction and loyalty by ensuring that their needs and expectations are met, ultimately contributing to the success of Honeywell's operations. * Provides support to the teams in the Back Office administrative office and represents the additional interface with internal clients and external ones when necessary. * Takes professional initiative on administrative tasks and coordinates with local offices for tasks that cannot be done remotely. * Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results. * Serve as the primary point of contact for customers, ensuring inquiries and issues are resolved promptly to maintain high satisfaction. * Resolve complex inquiries and technical issues, collaborating with internal teams to deliver timely and effective solutions. * Monitor and improve customer experience processes, using data and KPIs to identify trends and implement improvements. * Coordinate with internal departments and external partners, ensuring smooth operations and resolving disputes efficiently. * Act as a change agent, recommending process enhancements, training team members, and leveraging tools like CRM systems to optimize engagement **YOU MUST HAVE** * 3\+ years’ experience in a Customer Services or related field. * Strong organization skills. * Experience working in a customer\-facing role. * Good knowledge of Salesforce applications. * Good knowledge of Oracle ERP application. * Excell Knowledge * Reporting and Analytical Skills Attention to Detail * **WE VALUE** * Bachelor’s Degree in a relevant field. * 2\+ years of experience in customer service or related roles. * Understanding of how different functions in the organization interact. Knowledge of the main objectives of commercial activity. * \#LI\-Hybrid Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.