*This job posting is from the Talenteca.com job board* ### **Job opening at Fundación Conde de Valenciana in Cuauhtémoc, Mexico City** We are seeking a candidate with experience in system support (preferably ERP or SAP BO), service-oriented mindset, and ability to analyze, improve, and monitor technological processes. The role entails providing user support, resolving incidents, executing projects, generating reports, and ensuring proper functionality of the Institute’s technological tools. **Main Responsibilities** ------------------------- * Provide user support for the Institute’s systems and applications. * Address requests and incidents related to applications, ERP systems, and scheduling tools. * Conduct requirements gathering, analysis, and configuration for new developments or enhancements. * Track errors, incidents, and records generated within software applications. * Generate operational and executive reports for internal departments. * Identify opportunities to improve processes and system execution. * Execute analytical or development projects according to the Institute’s needs. * Collaborate with multidisciplinary teams to ensure successful project implementation. * Guide users on appropriate system usage and assist in problem resolution. **Requirements and Experience** ---------------------------- * **Minimum 1 year of experience** in technical support, ERP/SAP BO consulting, data analysis, or related fields (including accounting if systems experience is involved). * Experience in user support and functional support. * Knowledge of databases, ERP administration, and Microsoft Office suite. **Desired Education Level:** Bachelor’s degree — completed **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Hospital and Healthcare **Skills:** * responsible * punctual * friendly *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69309e50370000390037e158&source=indeed*