SUPERVISOR CCTV Responsible for directing and coordinating all aspects related to the operation of the security camera system. Their duties include monitoring review, technical and administrative tasks, incident response, and personnel supervision. **Functions:** * Coordinate real-time monitoring of CCTV screens. * Ensure timely attention and response to reports from internal and external clients. * Guarantee requested recordings are provided to authorities. * Coordinate emergency responses according to established procedures. * Ensure confidentiality of information generated by the CCTV system. * Train newly hired operators. * Prepare daily, monthly, and annual reports with photographic evidence. * Coordinate the CCTV system maintenance program. * Manage operator shift schedules, permissions, and vacation planning. * Prepare weekly attendance and incident reports for submission to HR. **Dimensions:** * Ensure proper procedures for cash transportation. * Coordinate with paramedics for first aid assistance and ambulance transfer when required. * Track incidents using the CCTV system and coordinate with relevant departments. **Objectives:** * Assess the coverage of the CCTV system to manage implementation, renewal, and technological upgrades. * Integrate CCTV operators to ensure compliance with policies, procedures, regulations, and instructions. * Provide high-quality and professional service to internal and external clients. * Record events for analysis and improvement proposals.