**We are looking for a Postsales Engineer Tier 1!** Are you passionate about technology, technical support, and customer service? This opportunity is for you. Join our team as a **Postsales Engineer Tier 1** and become part of a leading company in technological solutions. **Position Objective:** Provide first-level technical support to corporate clients regarding the implementation, configuration, and resolution of incidents related to Palo Alto Networks cybersecurity solutions. The candidate will be responsible for handling support cases, diagnosing basic and intermediate technical issues, and ensuring customer satisfaction through high-quality service and optimal response times. **\*\*\*Requirements\*\*\*** Education and Experience * Education: Bachelor's degree in Computer Science, Telecommunications, Systems Engineering, or related field * Experience: Minimum of 2 years in technical support roles, preferably in cybersecurity or networking * Desired certifications: PCNSA or equivalent (Palo Alto Networks Certified Network Security Administrator), CCNA or equivalent Technical Skills * Solid knowledge of TCP/IP networks, routing, switching, and network protocols * Experience with firewalls, VPNs, NAT, and cybersecurity concepts * Familiarity with Windows, Linux, and Mac operating systems * Proficiency with network monitoring and diagnostic tools * Basic scripting knowledge (Python, PowerShell, bash) Interpersonal Skills \- English proficiency (spoken and written) \- MANDATORY * Excellent communication and customer service skills * Analytical ability to solve complex problems * Teamwork orientation and interdisciplinary collaboration * Availability to cover on-call shifts during non-business hours Main Responsibilities * Direct technical support with customers * Handle and manage support tickets through internal tools * Perform initial diagnostics of technical issues on Palo Alto Networks equipment * Provide assistance with firewall configurations and security policies * Document cases handled and implemented solutions in detail * Incident Resolution * Execute established troubleshooting procedures * Collaborate with Tier 2 and Tier 3 teams for escalation of complex cases * Proactively follow up on open cases until full resolution Administrative Tasks * Meet established SLA metrics (response time, resolution time, customer satisfaction) * Participate in team meetings and continuous improvement sessions * Maintain effective communication with customers throughout the support process