Job Summary: We are looking for a professional to handle claims based on traffic regulations and the insurance policy, challenging limits and driving progress. Key Highlights: 1. On-site customer service at accident locations. 2. Determination of liability for traffic incidents. 3. Opportunity for personal and professional growth. * Morelos Ote. # 1019, TOLUCA, MX, 50030 * CLAIMS AND ASSISTANCE * 14523 * GETZABEL ARELI BASTARRACHEA * 15/02/2026 * 21/01/2026 **Job Description** -------------------------- **At AXA Mexico, we seek those who dare to challenge limits and drive progress toward a better world!** If you’re not afraid of challenges, want to grow and leave your mark, this is your opportunity to experience something that transforms lives—including your own. Are you ready to reach your full potential and make a difference? Join our team and become part of an organization that respects diversity, fosters inclusion, and promotes innovation. Here, every step you take brings you closer to the best version of yourself. **Job Objective:** Handle claims based on traffic regulations and procedures, in accordance with the policy terms. **Main Responsibilities:** * On-site customer service at accident locations. * Determination of liability for traffic incidents. * Coordination with providers (towing services, civil works). * Monitoring of vehicles sent to repair shops via tow truck. * Use of claims handling control systems. * Collection of information and consolidation of photographic evidence and documents (digitization). **Requirements:** * Education: Bachelor’s degree or engineering degree. * Language: Basic English. * Type and length of experience: Preferably 1 year in this role or in customer service. If experienced, must hold an official claims adjuster license. * Knowledge: AMIS Liability Determination Guide, Local and Federal Traffic Regulations, vehicle operation, vehicle components, geography of the State of Mexico. * Valid driver’s license. * Software: Basic Office suite. **Competencies:** * Conflict management. * Agile mindset. * Accountability. **What We Offer You?** At AXA Mexico, we provide a path to enhance your skills, grow personally and professionally, and live an experience that challenges you to become better each day. Here, your potential is the seed of change, and your progress, the driving force behind transforming lives. **Our Commitment to You:** **Potential:** Granting you autonomy to make decisions and lead change. **Progress:** Listening to and supporting your development, expanding your human and professional capabilities. **Care:** Ensuring your holistic well-being—both personal and professional. Ready to take the next step? Know You Can — because at AXA, your success story starts now. **About AXA** Have you ever wondered what it would be like to work somewhere you can reach your full potential? We are a French multinational company, a global leader in insurance, present in 50 countries, serving over 95 million customers worldwide. Since 2008 in Mexico, we have protected and cared for nearly 5.9 million Mexicans, thanks to our more than 5,000 committed employees. At AXA, we celebrate the diversity of ideas and perspectives, as it makes us stronger. We promote an inclusive, sustainable environment rich with opportunities to learn, collaborate, and create. Here, every idea matters, every voice is valued, and your development is our mission. If you’re ready to take the next step and dare to be your very best, AXA Mexico is waiting for you. Dare to live the AXA experience and build a future full of opportunities.