**KONECTA MEXICO DIAMANTE TOREO HEADQUARTERS.** **Telephone Agent, Banking Customer Service Representative. Flexible schedule. Toreo $9,202** ------------------------------------------------------------------- ### **BANKING CUSTOMER SERVICE TELEPHONE EXECUTIVE. CHAT AND CALLS.** **Job Description:** **Provide telephone customer service on behalf of the banking institution; resolve inquiries, questions, and complaints; deliver clear information about banking products and services; ensure a satisfactory customer experience; and foster customer loyalty by meeting quality standards, response time requirements, and the bank’s objectives.** **Schedule:** * **8 AM to 4 PM** * **9 AM to 5 PM** * **10 AM to 6 PM** * **11 AM to 7 PM** * **12 PM to 8 PM** **Monday through Sunday, with rotating weekly days off** **Requirements:** * **Completed high school: Transcript, academic record, or certificate.** * **Experience: 5 months – 1 year in call center / customer service telephone agent roles.** * **Experience: 5 months in banking customer service via chat.** * **Banking knowledge: Prior participation in a banking campaign (any traditional, digital, or related bank). ATC, collections, retention, sales, etc., are all accepted.** **If you have incomplete high school education (send your CV to the account manager for a specific job offer)** **Who Are We?** **Konecta México is a leading Contact Center services company with over 20 years of presence in Mexico and more than 6,000 employees across six operational centers, including one in Toreo, Mexico City.** **Where Are We Located?** **\*Address: Av. Rodolfo Gaona 3 – 8th Floor, Periodista, Miguel Hidalgo, 11220 Mexico City, CDMX\*** **Near Parque Toreo.** **What Do We Offer?** **Integrated salary of $9,202** **Base salary of $8,365 + 10% bonus ($836)** * **Paid training from day one** * **Uncapped commissions** * **Statutory benefits + additional benefits** * **Career advancement after 6 months** * **Transportation assistance** * **Referral bonus** * **Quarterly and monthly bonuses** * **and much more...** **Why Work With Us?** **At Konecta México, we offer a dynamic and professional work environment with growth and development opportunities; we have a dedicated department that designs career plans, enabling employees to compete for better positions within the company after 6 months.** **We are committed to our employees’ well-being and promote an organizational culture grounded in respect, inclusion, and service excellence.** **How Does It Work? How Do I Apply?** **One of our Recruitment Analysts will contact you; to complete your application, simply confirm your availability for an interview.** **If you do not meet the specific requirements but are interested in joining our team and have at least minimum call center experience, please attach your CV to 55 / 12 / 00 / 70 / 84, addressed to Lic. Patricia Cruz.** **If you are seeking positions in sales, retention, collections, bilingual support, or wish to learn about our openings at the TOREO site, please likewise send a message to the manager specifying your preferences so we can extend a job offer.** **To expedite the process, you may attend an interview directly between 10 AM and 5 PM, bringing the required documentation and asking for Lic. Patricia Cruz, 8th Floor – KONECTA.** **Required Documentation for Interview:** **(Updated, no older than 3 months)** **IMSS Number, Updated Tax Status Certificate indicating Salary Regime, Birth Certificate, Official ID, Proof of Address, Academic Certificate, Bank Statement, CURP** **KONECTA MEXICO.**