We are seeking a Deputy Collection Manager for our Call Center, with experience in team management and portfolio recovery. The ideal candidate will possess leadership skills, effective communication abilities, and data analysis expertise to improve collection outcomes. **Responsibilities:** * Lead a team of collectors to recover debts and improve collection performance * Develop collection strategies and manage credit risk * Monitor and analyze results to identify areas for improvement * Collaborate with other departments to enhance the call center’s efficiency and effectiveness **Requirements:** * Completed bachelor’s degree or current intern in Business Administration, Economics, Finance, or related field * 1 year of verifiable experience in a similar position within a call center * Experience in team management and leadership * Knowledge of data analysis and call center tools for collection management * Effective communication and conflict resolution skills **Compensation and Benefits:** * Competitive base salary * Performance-based bonuses * Statutory benefits * Additional benefits beyond statutory requirements * 30 days’ year-end bonus * 15 days’ vacation * Major medical expense coverage * Life insurance * Grocery vouchers * Retirement plan **Work Location:** Fórum Naucalpan. If you are interested and fully meet the profile, please apply through this channel with your updated CV.