**Job Description:** The help desk analyst is responsible for addressing incidents related to information systems reported by internal and external users, as well as providing support and follow-up on generated tickets, organizing and classifying them so that records are easily manageable. **Responsibilities:** Provide on-site and remote support. Ticket handling, diagnosis, support, tracking, and resolution. Ensure operational continuity and compliance with service-level agreements. Maintenance of documentation/records. Storage and retrieval of records. Serve as the liaison between operations staff, relationship managers, project managers, project leads, and clients. Support daily operations in accordance with established processes and operational support infrastructure. Maintain system availability levels in line with defined objectives. Propose process improvements based on identification of recurring issues within the support desk. **Requirements:** * Age: 25–35 years. * Availability to work Monday through Friday; weekend on-call duty required. * Education: Completed high school. * Proficiency in Microsoft Office suite. * Email correspondence management. * File entry and processing. * Strong PC proficiency. * Good verbal communication skills. * Customer service aptitude. * English: Basic. * More than 1 year of verifiable experience. * Strong writing and spelling skills. * Knowledge of operating systems. * Employment type: Full-time. Schedule: 7:00–16:00 or 8:00–17:00. Statutory benefits. Job stability. Employment type: Full-time, indefinite-term contract. Salary: $10,000.00 MXN per month. Benefits: * Option for an indefinite-term contract. Work location: On-site employment.