*This job posting comes from the Talenteca.com job board* ### **Job opening for company VOLARIS in Álvaro Obregón, Mexico City** **Join the great Volaris Family as a Customer Service Standards Analyst** **About Us:** At Volaris, we care about going further and always seeking how we can achieve our goals—without losing sight of the way we reach the results that position us where we are today. We're all on board, moving in the same direction to fly higher… we belong, we collaborate, and we are the Family that has revolutionized aviation. Since 2019, we've been the No. 1 airline in Mexico! Today we operate over 180 routes across 7 countries in North, Central, and South America. We aim to make an impact by creating and living the best travel experiences… **We want to paint the sky purple!** **The Position:** As a **Customer Service Standards Analyst**, you will be part of the Flight Attendant and Onboard Service Department and will be responsible for standardizing the customer service provided at all our airports through experience analysis, and the creation and updating of standards aligned with regulations, business model, and key indicators (NPS), with the objective of enhancing the customer experience and adding value to the business. **What are we looking for?** * Bachelor's degree in Business Administration, Communications, Economics, Data Science, or related fields. * 1-2 years of experience in customer experience data analysis, development of standards, or similar areas (CX, quality, customer service) within high-demand customer-facing environments. * Knowledge and management of customer experience indicators (especially NPS). * Intermediate to advanced Excel skills. * Power BI (intermediate level). * Familiarity with user-centered methodologies. * Intermediate English proficiency. * Availability to work in Santa Fe. **What are the responsibilities?** * Analyze customer information and feedback (NPS, surveys, etc.) to identify patterns, opportunities, and areas for improvement. * Design, update, and consolidate service standards aligned with the voice of the customer and airport operations. * Develop / coordinate projects focused on improving customer service. * Develop new tools to automate departmental processes (Power BI), contributing to data-driven analysis and decision-making. * Collaborate with multidisciplinary teams to share best practices and drive high-impact initiatives. * Communicate findings and insights clearly, strategically, and with a human-centered approach. **If you are interested and meet the requirements, don't miss this opportunity—we're waiting for you!** **Desired education level:** Bachelor's degree - completed **Desired experience level:** Mid-level **Departmental function:** Customer service **Industry:** Airlines / Aviation **Skills:** * NPS * Excel *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=682be2702800004f005a5da0&source=indeed*