We are a leading company with an international presence. Our focus on innovation and excellence has positioned us as one of the main companies in the sector. We offer a dynamic and collaborative work environment that promotes both personal and professional growth for our employees Join our team as CSR Banking Call Center Job Description **Role : CSR For Banking Call Center** **Location : Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX** **Job Type: Full-time** **Work Location: In person** **Key Responsibilities:** * Handle inbound voice calls with professionalism and empathy * Support customers with: * Credit Cards (including lost/stolen reports) * Checking & Savings Accounts * Debit Cards * Online & Mobile Banking * Bill Pay & Mobile Deposits * Loans & Mortgages * Other voice-related tasks as assigned * Inform customers of account status and process maintenance requests (e.g., payments, balance transfers) * Assist with escalations and ensure timely resolution * Accurately document all interactions in client systems **Requirements:** * 6–9 months of call center experience * Fluent in English (B2+ to C1 level) * Strong customer service, communication, and problem-solving skills * Ability to follow client systems, policies, and compliance standards Job Type: Full-time, Indefinite-term Salary: $12,500.00 per month Benefits: * Salary increases * Medical expense insurance Experience: * Banking call center: 1 year (Preferred) * Insurance call center: 1 year (Preferred) Language: * Advanced English (Mandatory) Workplace: On-site employment