Summary: Marsh is seeking a talented individual to join their Support Applications team, focusing on Level 2 support for .NET-based applications, database management, and issue investigation. Highlights: 1. Provide L2 support for .NET-based applications, databases & application issues 2. Investigate and analyze errors via ServiceNow for escalation or resolution 3. Collaborate with users and teams to resolve issues effectively **Company:** ------------ Marsh **Description:** ---------------- **Support applications L2** We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Ciudad de México. This is a hybrid role that has a requirement of working at least three days a week in the office. This position focuses on providing Level 2 support for three applications built on .NET technologies. The team is responsible for database management, data patching, and application issue investigation to ensure smooth operation and timely resolution of incidents. **We will count on you to:** * Provide Level 2 support for three .NET\-based applications, focusing on database and application issues. * Investigate and analyze errors received through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is required. * Manage data patches and monitor application performance using tools like DataDot or similar. * Handle version control and maintain SLA compliance. * Collaborate with users and other teams to resolve issues and provide clear instructions. * Understand and work with both relational databases (SQL Server) and basic NoSQL databases (MongoDB). **What you need to have:** * Degree in Computer Systems, Engineering, or related field. * 2 to 3 years of experience in application support. * Knowledge of SQL Server and basic MongoDB. * Familiarity with .NET applications and monitoring tools such as DataDot. * Experience with ticketing platforms like ServiceNow and understanding of SLA management. * Conversational English skills. **What makes you stand out:** * Knowledge of GIT and EDO platforms. * Strong problem\-solving, investigative skills, and ability to detect user needs. * Experience working with non\-relational data structures beyond MongoDB basics. **Why join our team:** * We help you be your best through professional development opportunities, interesting work and supportive leaders. * We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. * Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well\-being. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.