Operations Manager

Description

**Job Objective** ----------------------- We are seeking an Operations Manager / General Supervisor with a highly operational focus, responsible for supervising and professionalizing the daily operations of a café located in a university area. The role will focus on optimizing processes, leading the operational team, ensuring an excellent customer experience, and contributing to business growth and profitability. **Key Responsibilities** --------------------------------- * Supervise the café’s daily operations. * Coordinate and lead operational staff (shifts, attendance, performance, and follow-up). * Ensure service standards and customer service quality. * Implement and monitor operational and administrative processes. * Maintain inventory, supplies, and waste control. * Supervise cash closing procedures and basic administrative controls. * Identify areas for improvement and propose operational solutions. * Ensure facility order, cleanliness, and proper functionality. * Coordinate basic procurement and supplier follow-up. * Track operational metrics and business results. * Support strategies to increase sales and enhance customer experience. **Required Profile** ------------------ * Prior experience in operational roles within food and beverage, cafés, restaurants, or similar businesses. * Experience managing operational staff. * Problem-solving, dynamic, and leadership-oriented profile. * Ability to organize processes and bring structure to operations. * Excellent service attitude and customer experience focus. * Professional experience in professionalizing small- or medium-scale operations is desirable. * Willingness to be directly involved in daily operations. * Basic/intermediate proficiency in administrative controls and inventory management. **Key Competencies** ---------------------- * Operational leadership * Organization and follow-up * Problem solving * Effective communication * Working under pressure * Results orientation * Proactivity * Sense of urgency **We Offer** ------------- * Competitive base salary commensurate with experience. * Performance-based incentive scheme. * Opportunity for growth and development within the business. * Dynamic work environment with the chance to directly impact operations. **Ideal Candidate** ---------------- This position is ideal for individuals who enjoy daily operations, possess a practical mindset, and seek active involvement in the growth and professionalization of an expanding business.