Night Shift Reservation Agent

Description

Job Summary: Join Minor Hotels and manage reservations via phone, email, or chat, providing information and ensuring a satisfying experience for customers. Key Highlights: 1. Part of one of the largest international hotel groups 2. Global reservation management and customer service 3. Ongoing training and professional growth Join the Minor Hotels Reservation Center team in Mexico and launch your professional career with one of the world’s leading international hospitality groups, operating approximately 530 hotels and resorts worldwide. At Minor Hotels, our employees are among our most valuable assets. Requirements * English — spoken and written * Desired experience in customer service / call centers / hotel reservations sales / travel agencies / airlines / collections / mortgage services / hotels / call handling / data entry / group bookings / events / hotel front desk / reception Responsibilities: * Manage reservations for the chain via phone, email, or chat * Provide customers with information on rate options across our hotels worldwide * Assist and guide customers to achieve their goal: booking and enjoying a satisfying experience We Offer: * Base monthly salary of $9,451.20 gross (paid biweekly) * Monthly language allowance (English) $1,500.00 * Night shift allowance $1,000 * Quarterly MBO bonus up to $3,300 (based on performance results) * Monthly food vouchers equal to 10% of the base monthly salary * 100% paid training * Employee cafeteria * Statutory benefits effective from the first day of training * 30 days’ year-end bonus (aguinaldo) * Life insurance * Preferential rates across the hotel chain * Excellent location * Ongoing training Work Location: On-site employment Position Type: Full-time Position Type: Full-time Salary: $10,000.00 – $12,000.00 per month Benefits: * Employee discount * Life insurance * Cafeteria service * Food vouchers Language: * English (Mandatory) Work Location: On-site employment