Manager, Regulatory Change Management

Description

Summary: This role involves ensuring program governance and compliance oversight is embedded in day-to-day operations, requiring extensive collaboration across business units and geographies. Highlights: 1. Focus on program governance and compliance oversight 2. Requires extensive collaboration with multiple partners 3. Opportunity to impact global merchant and network services Global Merchant \& Network Services (GMNS) brings together American Express' merchant\-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. Global Strategy and Operations (GSOP) is looking for a Manager \- Regulatory Change Management (RCM) focused on ensuring program governance and compliance oversight is embedded in the day\-to\-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. **Required Qualifications:** * Experience in operational risk management. Understanding of critical operational risk management lifecycle activities. * Strong project management, communication, presentation and interpersonal skills. * Experience in program governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards. * Experience in providing governance, oversight and quality assurance for operational or risk management processes. * Proficient analytical and problem\-solving skills, with an ability to analyse data, identify trends, and assess/evaluate risk scenarios effectively. **Preferred Qualifications:** * Experience in at least one of the following: * Translating operational risk strategy and appetite into execution guidelines. * Oversee the implementation of the operational risk governance frameworks. * Communicating and ensuring understanding and adherence to operational risk procedures and standards. * Experience in financial services industry, with a particular focus on regulatory adherence. We back you with benefits that support your holistic well\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial\-well\-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on\-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. At American Express, our culture is built on a 175\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world\-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well\-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.