Operations Coordinator

Description

A company in the medical and diagnostic sector is seeking an **Operations and Customer Service Coordinator**, responsible for ensuring the smooth daily operation, guaranteeing service quality, timely delivery of results, and efficient coordination of teams and logistics. This role combines **operations, customer service, logistics, and quality control**, making it a key position within the company. **Key Responsibilities** * Supervise daily service operations * Coordinate courier routes and sample collection * Ensure accurate delivery of results to clients * Manage and track client-specific results * Supervise and lead operational, medical, and courier staff * Maintain healthy and effective relationships with clients * Organize processes, documentation, and workflow * Guarantee service quality standards * **Team size**: Approx. 15 people: medical, operational, and courier staff **Requirements** * Education: Bachelor's degree (candidate or graduate) * Experience: Minimum 5 years * Availability to travel **Working Hours** * Monday to Friday: 9:00 AM to 7:00 PM * Saturday: 9:00 AM to 3:00 PM **Offer** * Salary: $17,000 MXN per month * Biweekly payment * Statutory benefits * Bank: BBVA **Location**: Tacubaya neighborhood Employment type: Indefinite-term contract Salary: $15,000.00 \- $17,000.00 MXN per month Application questions: * Do you have experience coordinating routes, logistics, or courier services? * Have you supervised operational staff (couriers, technicians, etc.)? How many people? * Do you have experience in direct customer service (follow-up, problem resolution, service delivery)? * Have you worked in the healthcare sector, laboratories, or related services? Workplace: On-site employment