Customer Service

Description

Job Summary: We are seeking a candidate with excellent appearance and strong verbal communication skills to provide direct customer service, handle complaints, manage difficult customers, and prepare reports. Key Responsibilities: 1. Direct customer service and complaint handling 2. Customer service evaluation and service analysis 3. Direct communication with the General Management and Commercial Department PROCABLES DE MEXICO An electrical and lighting company seeking personnel for the position of **Customer Service** We are looking for **a female candidate** with excellent appearance, strong verbal communication skills, problem-solving ability, and tolerance. Responsibilities: * Direct handling of customer complaints (in-person, email, WhatsApp, etc.) * Management of difficult customers * Customer follow-up (after-sales) * Evaluation of customer service across our branches * Service analysis * Preparation of presentations * Report preparation * Investigation of processes and complaints * Direct communication with General Management and the Commercial Director We offer: * Monthly base salary * Weekly payroll deposit into BBVA or Banorte accounts * Statutory benefits * Seniority, vacation, year-end bonus, social security * Schedule: Monday to Friday, 8 AM \- 6 PM * Saturday, 9 AM \- 2 PM * Fixed Sunday rest day * Corporate benefits Requirements: * Female * Age 20 to 45 * Proficiency in Excel and PowerPoint (Intermediate level: pivot tables and formulas) * Excellent appearance and strong verbal communication skills * Willingness to work on-site * Stress management capability Employment type: Full-time Salary: $13,000\.00 per month Workplace: On-site employment