OPERATIONS AND SERVICE SPECIALIST

Description

**Company:** ------------ Marsh **Description:** ---------------- **Operations and Service Specialist \- Floor Plan** We are seeking a talented individual to join our Operations and Service team at Marsh. This position is based in Mexico City and is a hybrid role requiring at least three days per week working onsite at the office. As an **Operations and Service Specialist \- Floor Plan**, you will be responsible for managing vehicle insurance policies and floor plans for client dealerships, coordinating with distributors and dealerships to activate policies, handle vehicle transfers, and oversee vehicle storage at yards. You will compile case files jointly with dealerships, provide advisory services on policies, manage claims documentation, and ensure proper understanding of policy terms. Additionally, you will offer guidance on the Automarsh platform, monitor key performance indicators, confirm payments, close claims efficiently, and provide technical justification for claim denials. **Your responsibilities will include:** * Managing Nissan vehicle insurance policies and coordinating floor plan activities with distributors and dealerships. * Coordinating vehicle transfers and secure storage at yards. * Compiling case files collaboratively with dealerships while providing advisory services on policies and claims documentation. * Ensuring proper understanding and application of policy terms. * Providing advisory services on the Automarsh platform. * Monitoring and reporting key performance indicators. * Confirming payments and closing claims efficiently. * Providing technical justification for claim denials. **What you need to have:** * Completed bachelor’s degree in Business Administration, Economics\-Administration, or related fields. * 1–3 years of experience in similar roles. * Intermediate Excel skills (data cross-referencing and report generation). * Intermediate Outlook skills. * Strong communication and customer service skills. * Organized, adaptable, and eager to learn. **What sets you apart:** * Excellent communication skills and attention to detail. * Ability to adapt quickly and learn rapidly. * Strong organizational skills. **Why join our team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact on colleagues, clients, and communities. * Our global scale enables us to offer diverse career opportunities, as well as benefits and rewards designed to enhance your well-being. Marsh Risk is a company within Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients across 130 countries. With annual revenues exceeding $27 billion and more than 95,000 colleagues worldwide, Marsh helps build trust to thrive—powered by perspective. For more information about Marsh Risk, visit marsh.com or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive, and flexible workplace. Our goal is to attract and retain top talent by embracing diversity across age, origin, disability, ethnicity, family responsibilities, gender identity or expression, marital status, nationality, parental status, personal or social circumstances, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected under applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility to work remotely alongside the collaboration, connections, and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Teams working from the office will designate at least one day per week when the entire team meets in person.**