Technical Support Analyst/Assistant

Description

Job Summary: We are seeking a professional with critical technical support skills and IT tool expertise, distinguished by strong problem-solving ability, clear communication, and technological adaptability to deliver efficient and empathetic service. Key Highlights: 1. Proficiency with key tools such as Zendesk, Google Workspace, and Jira. 2. Soft skills in problem-solving and clear communication. 3. Focus on continuous improvement and technological adaptability. Critical Skills (Hard & Soft Skills): Hard 1\.\- Zendesk or similar ITSM tool proficiency 2\.\- Google Workspace / Microsoft 365 proficiency 3\.\- Jira Software (Atlassian) proficiency 4\.\- Ticket and solution documentation 5\.\- Printer and peripheral configuration 6\.\- Point-of-sale terminal management 7\.\- Android / iOS proficiency (mobile device support) 8\.\- Soft 1\.\- AI tool proficiency 2\.\- Structured problem-solving 3\.\- Organization and time management 4\.\- Attention to detail 5\.\- Working under pressure 6\.\- Clear communication (technical and non-technical) 7\.\- Patience with non-technical users 8\.\- Proactivity 9\.\- Prioritization ability 10\.\- Active listeningç11\.\- Teamwork 12\.\- Accountability 13\.\- Technological adaptability 14\.\- Focus on continuous improvement 15\.\- Organized documentation 16\.\- Process adherence 17\.\- Frustration tolerance 18\.\- Continuous learning ability 19\.\- Professional ethics 20\.\- Confidential information handling 21\.\- Basic user empathy 22\.\- Crisis management 23\.\- Research capability 24\.\- Operational autonomy Employment Type: Full-time, Probationary period Contract Duration: 3 months Salary: $10,000.00 - $15,000.00 per month Benefits: * Eligibility for indefinite-term contract Work Location: On-site employment