Palacio Solutions Advisor

Description

Job Summary: We are seeking a passionate Palacio Solutions Advisor dedicated to delivering exceptional customer service—providing personalized attention, managing incidents, and promoting after-sales and additional services. Key Highlights: 1. Personalized customer service and incident management. 2. Promotion of after-sales and additional services. 3. Opportunities for professional development and growth. Are you passionate about delivering exceptional customer service experiences? At El Palacio de Hierro, we are looking for committed talent with a service-oriented attitude and a solutions-focused mindset to join our team as a Palacio Solutions Advisor. Requirements Completed high school education. Minimum 1 year of experience in customer service, sales, or after-sales service. Strong verbal communication skills and an outstanding service attitude. Professional appearance. Basic computer proficiency. Flexible availability regarding working hours. Main Responsibilities Promote Palacio Solutions and After-Sales Services. Provide personalized customer assistance regarding warranties, returns, clarifications, and special services. Coordinate and follow up on scheduled contracted services. Manage incidents and ensure timely resolution of customer needs. Provide comprehensive follow-up on the post-sales experience to guarantee customer satisfaction. Register and monitor special cases in internal systems. Identify sales opportunities and promote additional services such as protection plans, maintenance, installation, and extended warranties. We Offer Monthly salary. Statutory benefits from day one. Subsidized cafeteria. Medical services. Enhanced benefits (starting after 3 months). Employee discount. Ongoing training. Excellent work environment. Opportunities for professional development and growth. If you are passionate about customer service and seek to grow within a leading luxury retail company, we want to meet you! -Requirements- Minimum Education: Upper secondary education – General High School 1 year of experience Age: 25 years or older Knowledge: Analytical ability, Advisory capability, Verbal communication, Database, Computer, Presentation, Customer service