Field Services and Technical Support Coordinator

Description

Job Summary: We are seeking a Field Services and Technical Support Coordinator Engineer to lead teams and technological solutions in the healthcare sector. Key Highlights: 1. Collaboration with national and international medical technology. 2. Operational freedom for adopting new technologies and best practices. 3. Training in innovative technologies for the medical sector. **IT Recruitment seeks a Field Services and Technical Support Coordinator in Cuauhtémoc, Mexico City** -------------------------------------------------------------------------------------------------------- **Who Are We?** * Committed to technological innovation for healthcare professionals, we are leaders in technology solutions across: medical imaging; PACS and RIS systems; detectors; mobile radiology equipment; procedure rooms; teaching with manikins and interactive virtual reality simulators; veterinary simulators; equipment for nutrition, body composition, calorimetry, and sports medicine. Having achieved sustained growth across multiple divisions, we are now seeking a Field Services and Technical Support Coordinator Engineer with on-site service experience. **Why Join Us?** We focus on people and their professional development — with us, you can: Collaborate with the national and international medical technology ecosystem, including leading brands. * Operational freedom to manage new technologies, processes, or implement best practices. * Training in diverse innovative technologies for the medical sector. * Excellent work environment, medium-term career development, and job stability. **Our Offer** Financial stability and solidity, genuine professional development and growth, plus challenging assignments to foster your advancement. Our offer includes: * **Compensation:** MXN 25,000 net per month; direct employment contract and statutory benefits, including food vouchers. * **Working Hours:** Monday to Friday, 8:30 AM to 6:30 PM. * **Work Location:** Client support and offices (Col. Del Valle, 10 minutes from Metro 20 de Noviembre, Green Line). **What We Are Looking For?** * 2–3 years of experience as: Operations Manager, Delivery Manager, Operations Coordinator, Technical Support Coordinator, Service & Support Leader, Service Manager, Project Manager, Operations Leader, Technical Supervisor, Help Desk Supervisor, etc. * Bachelor’s degree (professional license and/or degree certificate). Majors include Computer Engineering, Information Technologies, Electronics, or related fields. * Knowledge of strategic planning for remote and field technical support service delivery. * 2–3 years of experience leading technical support and field services, managing both remote support teams (Help Desk) and on-site field engineering teams (4–5 members). * 2–3 years of networking expertise (OSI model), including network support and configuration (TCP/IP, Port-Channel, VPC, Spanning Tree, RADIUS, and other network devices such as switches and routers), routing, VLANs, Wi-Fi, etc. * 2–3 years managing physical, virtual, and cloud servers, with proficiency in Windows Desktop and Windows Server OS (Linux and its distributions highly desirable), and dependencies such as Active Directory, RMS, Group Policies, DNS, DHCP, data packages, etc. * Proficiency with SQL-based databases (SQL Server, Oracle, MySQL, PostgreSQL), including queries, jumps, stored procedures, etc. * Familiarity with ticketing solutions such as Remedy, System Center, Zendesk, ServiceNow, Tivoli, etc. * 1 year of experience with monitoring platforms such as Nagios, SolarWinds, Datadog, Monitor, Zabbix, Grafana, PRTG, Dynatrace, or similar. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI dashboards). * Experience managing documentation and processes aligned with ISO standards, ITIL, or COBIT. **Desired Education Level:** Bachelor’s Degree — Incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Technical Service Support * ITIL On-Site Support Team * Field Engineering KPI VPN * Crew BDD SQL Networks * Windows Linux Servers *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699f7f6341000035003836b2\&source\=indeed*