Job Summary: We are seeking First Contact Agents with a service-oriented vocation, empathy, and emotional resilience to support grieving families and assist in the operation of funeral services, including handling deceased individuals. Key Highlights: 1. Human and respectful attention to families during delicate moments 2. Accompaniment and team support 3. Paid training in funeral services and protocols First Contact Agent Funeraria Grupo Castell Ignacio Comonfort 7, Atizapan Centro, 52900 Atizapan de Zaragoza, Méx., Mexico At Funeraria Grupo Castell, we seek First Contact Agents with a service-oriented vocation, empathy, and emotional resilience to support families experiencing the loss of a loved one and to assist in the proper operation of funeral services. This position involves direct interaction in sensitive situations involving deceased individuals, including operational support when required by the service. ⸻ What will be your mission? To serve as the first point of contact for families requesting funeral services, providing humane, respectful, and professional attention, as well as supporting basic service operations—including handling and transportation of deceased individuals when necessary. ⸻ Main Responsibilities: * Answer calls and messages related to deaths and funeral services. * Provide clear and timely information about the funeral home’s services. * Guide and emotionally support families during delicate moments. * Route each case to the appropriate department. * Register basic data in the system and conduct initial follow-up. * Assist with lifting, transportation, and handling of deceased individuals, following protocols of respect, hygiene, and safety. * Collaborate with the operational team during services. ⸻ What are we looking for in you? * Experience in customer service, call centers, reception, or sales (preferred). * High empathy, respect, and emotional maturity. * Ability to professionally handle deceased individuals. * Good physical condition for lifting and transportation support. * Excellent communication skills and emotional control. * Completed or incomplete high school diploma. * Availability for rotating shifts. ⸻ What do we offer? * Base salary: $10,000 per month * Performance bonuses * Statutory benefits * Job stability * Paid training in funeral services and operational protocols * Accompaniment and team support * A positive work environment based on respect and collaboration ⸻ Schedules: * Rotating shifts (details explained during the interview) ⸻ Work Locations: * Revolución * Satélite ⸻ If you are an empathetic, responsible person with the strength to support others during difficult times, this job is for you. Employment Type: Full-time Salary: $10,000.00 per month Benefits: * Educational support * Savings fund * Life insurance * Grocery vouchers Work Location: On-site employment