Technical Support Engineer (Help Desk Level 1 & 2)

Description

**Technical Support (Help Desk Level 1 \& 2)** Are you passionate about solving problems, helping users, and keeping everything running without interruptions? We are looking for **Technical Support** talent who wants to join a dynamic and growing corporate environment. **What will you do in this role?** * You will be a key player in ensuring daily operations by providing support to administrative users on: * Computer equipment (Windows 10/11\) * Corporate applications (Microsoft 365\) * Networks, connectivity, and printers * Mobile devices (Android \& iOS) * Collaboration and cloud tools **Additionally:** * You will manage tickets and track incidents * You will prioritize requests based on SLAs * You will collaborate with IT teams for more complex solutions * You will generate service reports and metrics **We are looking for someone who has:** * 1–3 years of experience in technical support * Experience supporting users remotely and in person * Knowledge of Windows, Microsoft 365, and Active Directory * Fundamentals of networking (TCP/IP, DNS, DHCP, WiFi) * Experience with ticketing tools (Freshservice, ServiceNow, Jira, etc.) **And who stands out for:** * A service-oriented attitude * Clear and approachable communication * Empathy toward users * Ability to solve problems under pressure * Organization and results focus **Why might this interest you?** You will join a team where your work directly impacts business operations, with opportunities to continue developing your career in the IT field. **Work Location:** Cuautitlán Izcalli Employment Type: Full-time, indefinite term Salary: $22,000\.00 per month Benefits: * Company parking * Major medical expense insurance * Dental insurance * Life insurance * Discounted company cafeteria service * Company-provided mobile phone * Grocery vouchers Education: * Completed bachelor’s degree (Preferred) Experience: * Procurement: 2 years (Preferred) Workplace: On-site employment