Customer Service Apprentice – CDMX

Description

Job Summary: We are seeking a Customer Service Agent to listen to and address customer needs, providing effective solutions and a high-quality experience in CDMX. Key Highlights: 1. No prior experience required 2. Fully paid training 3. Real career growth in just 3 months **Customer Service Apprentice – CDMX** Are you looking for your first job opportunity? This is your chance to launch your career! By joining us as a **Customer Service Agent in CDMX**, you will be responsible for listening to and addressing customer needs, delivering effective solutions and a high-quality experience in every interaction. What will you do? * Handle customer calls and chats in a friendly and professional manner * Listen and understand their needs to provide the best possible solution * Record information in internal systems (CRM) * Identify and report opportunities for process and service improvement **Most Important** ✔ No prior experience required ✔ Fully paid training ✔ Bonuses starting from the first month ✔ Real career growth in just 3 months **Location** * Calzada de Tlalpan or Tecnoparque (CDMX) **Schedule** * Monday to Sunday with one rotating day off * Rotating shifts (morning and evening) between 7:00 am and 11:00 pm * 8-hour workday \+ 1-hour lunch break **Stages:** * **Training (3 weeks):** Monday to Friday, 9:00 am – 6:00 pm * **Adaptation (3 months):** 9:00 am – 5:00 pm, with rotating day off * Afterwards: monthly rotating shifts **Salary and Benefits** * Base salary: **$10,000 MXN per month** * Welcome bonus: **$4,000 MXN** * Productivity bonus: up to **$3,500 MXN** * Punctuality and attendance bonus: **$2,000 MXN** * Biweekly payments **Benefits** * Statutory benefits from day one (100% IMSS coverage) * 12 vacation days in the first year * 25% vacation premium * 15-day Christmas bonus (aguinaldo) * Major Medical Expenses Insurance (effective after 90 days) * Life insurance **Requirements** * Completed high school diploma (mandatory) * Strong reading and writing skills * Basic computer / CRM knowledge * Availability to work rotating shifts * Residence within a maximum 2-hour commute from the workplace **Why Apply?** Because this is not just a job—it’s an opportunity to develop yourself in the financial industry, gain valuable experience, and grow rapidly within the company. If you'd like, I can also prepare: * Screening questions for Indeed (yes/no or numeric format) * A more “commercial” version for social media * Or a shorter version for mass postings Employment type: Full-time, Indefinite-term contract Salary: $10,000.00 \- $10,001.00 MXN per month Application question(s): * Do you live within a maximum 2-hour commute from Calzada de Tlalpan or Tecnoparque? * Are you available to work Monday to Sunday with one rotating day off? * Do you hold a completed high school diploma? * Have you previously used any CRM system? * Did you study or are you studying a program related to law or criminalistics? * Are you interested in developing your career in customer service and sales in the future? Work location: On-site employment