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Job Summary: We are seeking a Level 1 Help Desk Technical Support professional to assist users by managing software-related incidents and requests, ensuring their timely resolution. Key Highlights: 1. User incident and request handling and follow-up 2. Basic diagnosis of issues in web and mobile applications 3. Opportunity for growth and development in a technology company **Job Description** We are seeking a **Level 1 (L1\) Help Desk Technical Support** professional to assist users of software platforms. You will serve as the first point of contact for incident and request management, ensuring proper handling, tracking, and timely resolution. **Responsibilities** * Handle user incidents and requests (L1 support\) * Log, classify, and track tickets in an ITSM tool (e.g., InvGate) * Perform basic diagnosis of issues in web and mobile applications * Escalate to Level 2 support when required * Track tickets through to closure * Document solutions and update the knowledge base * Adhere to response time requirements (SLAs) **Requirements** * 1–2 years of experience in technical support or help desk roles * Experience with ticketing tools (InvGate, Zendesk, Freshdesk, ServiceNow, etc.) * Basic knowledge of: * Windows operating systems * Web applications * Basic networking (connectivity) * Strong communication skills and customer orientation * Incident organization and tracking **Desirable** * Experience supporting enterprise systems (ERP, CRM) * Basic SQL knowledge (simple queries) **We Offer** * Employment in a growing technology company * Exposure to enterprise platforms * Training and development opportunities * Career growth potential Salary: $9,000\.00 \- $11,000\.00 per month Benefits: * Option for indefinite-term contract * Company-provided mobile phone Application Questions: * Are you available for interviews at any time? * Are you available to start immediately? * Do you have your own computer equipment? * Can you begin work at 7:00 a.m.? Work Location: Remote
