Service Technician

Description

**General job function:** As a Service Technical Engineer, you will be responsible for providing technical support and advisory services to our customers, sales team, and internal stakeholders. You will apply your knowledge of coating technologies and their applications to help customers select the most suitable products and solutions for their needs. You will also deliver training and guidance to sales and service teams, and collaborate with R&D and product development teams to enhance our offerings. **Scope:** Provide dynamic technical support between field and plant operations, collaborating with commercial, formulation, and quality departments to foster an environment focused on innovation, problem solving, and continuous improvement. **Roles and responsibilities:** * Provide technical support to customers and internal stakeholders regarding coating technologies, product applications, and performance requirements. * Conduct on-site visits and technical presentations to help customers select appropriate products and solutions for their needs. * Collaborate with the R&D team to develop new products and improve existing ones based on customer feedback and market trends. * Deliver training and guidance to our sales and service teams on the technical aspects of our products and solutions. * Conduct research and analysis on emerging coating technologies and market trends to stay current with industry advancements. * Prepare technical reports, presentations, and other materials to communicate technical information to internal and external stakeholders. **Safety, Occupational Health, and Environment:** * Work closely with our Quality, Safety, Health, and Environment teams to ensure our products and services comply with industry standards and regulations. **Leadership:** * Sense of belonging * Risk-taking * Creativity and openness to change **Productivity:** * Resolve technical issues under operational conditions and tight timelines. * Ensure application quality across varying environmental and operational conditions. * Manage multiple projects and priorities simultaneously. * Build technical trust with customers and contractors. * Adapt to diverse industrial environments and regulatory requirements. * Minimize claims and ensure performance of applied systems. **Job authorities:** * Report any unsafe acts or conditions to your immediate supervisor, manager, or relevant support functions that pose a risk to safety, environment, quality, or any customer requirement. * Report any unsafe acts or conditions to your immediate supervisor, manager, or relevant support functions that pose a risk to safety, environment, quality, or any customer requirement. * Have the freedom to report anonymously via the Ethics Help Line any violation of the Code of Conduct and Ethics. * Have the authority to report and halt any violation of operating procedures, standards, operation manuals, TDS instructions, or work instructions that poses a risk to safety, environment, or product quality. **Ideal candidate profile (desirable):** **Education:** * Engineering **Experience:** * More than 5 years of experience in technical service or related roles within the coatings industry. **Knowledge / Skills:** * Basic knowledge of coating technologies, their applications, and performance requirements. * Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions. * Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders. * Demonstrated ability to manage multiple projects and priorities in a dynamic environment. * Solid computer literacy, including proficiency in Microsoft Office and technical software tools. * Willingness and ability to travel to customer facilities and industry events as required. **Our Company:** Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever\-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia\-Pacific. Our diverse global footprint allows us to deliver solutions in over 140\+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. Axalta may use technology\-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job\-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review. **Recruitment Fraud Alert**: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA\-Support\-Center@axalta.com. 2 \- Professionals (EEO\-1 Job Categories\-United States of America)