Job Description: We are an automotive agency seeking a Service Manager. Job Objective: To manage the operation of various after-sales processes, in accordance with Group and Brand policies, to achieve profitability and customer satisfaction goals, as well as to comply with established quality and service standards. Requirements: * Bachelor’s degree. * Proficiency in Microsoft Office suite. * Flexible availability of working hours. * Customer service experience. * Leadership skills. Skills: * Assertive communication. * Teamwork. * Results-oriented mindset. * Leadership. Responsibilities: * Design operational strategies for the after-sales area (service, parts, bodywork and painting, technicians). * Establish programs and initiatives to retain existing customers and increase productivity. * Supervise the proper functioning of after-sales departments. * Monitor and implement projects with insurance companies to ensure quality service delivery. * Promote continuous improvement across all processes, aiming to enhance departmental performance indicators. * Supervise compliance with Safety and Hygiene regulations. * Ensure adherence to Customer Satisfaction standards. We offer: Base salary + performance bonus. Statutory benefits. Holidays according to law. Employment type: Full-time. Benefits: * Discounts and preferential pricing. * Option for indefinite-term contract. * Free uniforms. Work location: On-site employment. Employment type: Full-time. Salary: $20,000.00 - $25,000.00 per month. Benefits: * Option for indefinite-term contract. Work location: On-site employment.