Technical Support Analyst

Description

Job Summary: We are seeking a professional to provide comprehensive technical support for credit modules, ensuring operational continuity, maintenance, and proper functioning of technological equipment. Key Highlights: 1. Comprehensive technical support and equipment maintenance 2. User training and troubleshooting 3. Medium-term growth opportunity **BETTER**; We are a **strategic partner** providing nationwide services in **recruitment, training, development**, and **specialization of human capital** (Sales Force). **Job Objective:** To deliver comprehensive technical support across various credit modules, ensuring operational continuity, maintenance, and proper functioning of technological equipment—both on-site and remotely. This includes hardware and software installation, configuration, and repair; user training; timely response to failures; and continuous support to guarantee efficient use of technological tools, thereby enabling optimal institutional operations. **A C T I V I T I E S:** * Install and configure technological equipment to be used in credit modules. * Perform periodic maintenance of computer systems and equipment. * Provide remote assistance to users regarding technology usage and operation. * Identify failures in systems, applications, and technological equipment. * Diagnose hardware and software malfunctions. * Identify solutions for any module failure and implement them. * Replace damaged or faulty components in equipment when necessary. * Request new parts when required. * Maintain an inventory of technological equipment. * Install modules for new openings. * Configure and distribute tablets for use in modules. **K N O W L E D G E** · Communications: Fortinet, Switches, Routers, Structured Cabling · User support and training on technological tools. · On-site support and remote assistance · Preventive and corrective maintenance of work equipment: PCs, laptops, mobile networks, tablets, etc. **O F F E R:** · Monthly salary of $10,000\.00 net, paid biweekly, · Monthly productivity bonus of $1,5000\.00 · Statutory benefits from day one · Paid and ongoing training · Medium-term growth opportunity within the company · Travel allowances when traveling · Work schedule Monday to Friday, 9:00 am to 6:00 pm, with a 1-hour lunch break · Remote Saturday or Sunday coverage from home, according to assigned schedule Salary: $10,000\.00 \- $11,500\.00 per month Benefits: * Salary increases * Company parking * Flexible working hours * Company phone Workplace: On-site employment