**About the Position** We are seeking a **Field Support Engineer** with a dynamic and solution-oriented profile, focused on diagnosing, performing preventive and corrective maintenance of technological infrastructure at high-traffic sites. If you have experience in critical operational environments, handling point-of-sale (POS) terminals, and solid expertise in hardware and connectivity troubleshooting, this position is for you! **Requirements:** * **Junior Level:** Strong theoretical knowledge with intensive training prior to field deployment (0 to 1 year of experience). * **Mid-Level:** Previous experience of 1 to 3 years in on-site technical support or Level 2 help desk. * **Senior Level:** More than 3 years of proven experience in multi-site support, handling critical equipment, and SLA management. **Responsibilities:** * Hardware diagnostics * Support for point-of-sale (POS) terminals (IBM, Toshiba, HP, Dell, Histone) and their respective peripherals (thermal printers, barcode scanners, touchscreens, and cash dispensers). * Operational support and infrastructure (diagnosis, repair, and assembly) * Software deployment (Windows 7\-10\-11 and Server) * Connectivity and networking (TCP/IP, ping, tracert) * Service management using ticketing tools, ensuring service-level agreements (SLA) **We Offer:** * Competitive salary aligned with experience level (Junior / Mid-Level / Senior). * Statutory and above-statutory benefits. * Continuous training. * Job stability and career growth plan. Employment Type: Full-time, indefinite-term contract Salary: Starting from $10,000\.00 per month Benefits: * Cafeteria service Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
