**Purpose** Ensure a positive and consistent customer experience by properly managing sales in SAP, handling orders from receipt to delivery, and coordinating inventory and releases with the relevant departments. Act as a key liaison for post-sales follow-up and complaint resolution, guaranteeing timely solutions. Additionally, generate data analysis and satisfaction indicators that contribute to continuous improvement and achievement of business objectives. **Main Responsibilities** * Manage sales in SAP, ensuring accurate order entry, price and customer master data updates, as well as release coordination with Credit and Collections. * Manage inventory and product availability, coordinating production scheduling, shipments, and deliveries, including exports. * Monitor compliance with commercial commitments by collaborating with sales, logistics, production, and quality teams. * Track deliveries, communicate order status to customers, and manage alternative solutions in case of shortages or delays. * Receive, record, and follow up on customer complaints, coordinating with internal departments to deliver effective solutions. * Maintain constant and clear communication with internal and external customers, ensuring timely and reliable information. * Conduct post-sale follow-up, evaluate customer satisfaction, and propose service improvements. * Monitor and analyze key sales and satisfaction indicators, preparing reports to support strategic decision-making. * Propose and implement process improvements in customer service and sales administration. * Ensure compliance with policies, procedures, and service standards, contributing to stronger customer relationships. **Knowledge / Minimum Experience** * Bachelor's degree in Industrial Engineering, International Business, or related field. * Proficiency in Microsoft Office suite * Knowledge and experience with SAP * Intermediate English * Familiarity with integrated management systems * Data analysis * Experience with CRM systems (Salesforce, Microsoft Dynamics 365, etc) **Skills that can help you stand out as a candidate at Orbia:** * Develop yourself and others * Foster collaboration and inclusion * Focus on results * Be a provider of vision and direction Job type: Full-time Salary: $25,000.00 - $27,000.00 per month Benefits: * Life insurance * Grocery vouchers Application question(s): * Current or most recent compensation (gross monthly salary) Language: * English (Required) Workplace: On-site