* Personalized customer service regarding transportation services * Provide real-time cargo updates * Manage reservations, pickup/delivery scheduling * Resolve customer incidents or complaints * Verify customer information * Record and update data in the system * Training on supply chain security * Internal coordination and collaboration * Continuous improvement Requirements: * Bachelor's degree or equivalent relevant to the position * Proven experience in this role (minimum 1 year in customer service) * English language proficiency (50%) * Service-oriented attitude * Ability to work under pressure * Proactive approach * Flexible availability (including weekends) Employment type: Full-time Salary: $4,000.00 - $5,000.00 per week Work location: On-site employment