Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization and ensuring an excellent service and sales experience. Key Highlights: 1. Customer advisory for service optimization 2. Building friendly and service-oriented relationships with customers 3. Ensuring the best service and sales experience **Header \- External** ------------------------- VP: VPGM Region Centro Entity: Mexico Location Type: Tda Cdmx Cuautitlan Izcalli I **BTP Position Objective** ------------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish cordial and service-oriented relationships with customers to ensure service levels, thereby providing alternatives for problem resolution. Execute quality standards established by Management and ensure the best service and sales experience. Accurately and completely channel customer visits into the company's systems for improved satisfaction. Perform specialized process activities aligned with established objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Preferred Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.