Level 2 Support Technician

Description

Job Summary: We are seeking a Level 2 Support Technician to join a dynamic, collaborative, and dedicated team focused on improving various sectors, with emphasis on executing functionality testing and on-site support. Key Highlights: 1. Dynamic and collaborative environment with professional development. 2. Leaders in innovative technological solutions. 3. Commitment to diversity, inclusion, and equality. We are leaders in innovative technological solutions, dedicated to driving the growth and success of our clients. Our team offers not only a dynamic and collaborative environment but also opportunities for your professional development. Our commitment is to contribute to the development and improvement of various sectors across industry and government. **We invite you to join our team!** Join the team as: **"Level 2 Support Technician"** **Mandatory Requirements:** * Completed high school diploma (certificate) / Bachelor’s degree in Computer Systems, Information Technologies, or related field. * Minimum one year of experience in preventive and corrective maintenance of computer equipment. * Solid knowledge in the field. * Familiarity with ticketing tools. * **Willingness and ability to travel to various locations within CDMX.** **Main Responsibilities:** * Execute functionality tests on hardware or software components that may exhibit failures causing operational interruption of equipment, in order to issue the corresponding technical diagnosis. * Document resolutions for requests and incidents, and compile evidence of the support provided. * Perform on-site service orders for registered requests or incidents from the service desk. * Ensure compliance with service-level agreements (SLAs). * Request per diem allowances for ticket resolution. * Receive and inspect components supplied by logistics for ticket resolution. **Required Competencies:** * Teamwork. * Problem solving. * Innovation. * Excellent customer service. * Effective communication. * Results-oriented. **We Offer:** * Gross monthly salary: $12,700 * **Statutory and additional benefits.** * Work location: Benito Juárez Borough. * Working hours: Monday to Friday, 9:00 am \- 7:00 pm **Are you interested in this position?** If you meet the requirements and wish to join our team, please apply through this channel. The company’s purpose is to enrich people’s lives; therefore, we support diversity, inclusion, and equality through non-discriminatory treatment based on race, expression, gender identity, sexual orientation, religion, age, nationality, marital status, different abilities, physical or economic condition. Within the company, requesting medical certificates confirming non-pregnancy or HIV tests as conditions for hiring, continued employment, or promotion is strictly prohibited. Employment type: Full-time Salary: $12,500\.00 \- $12,700\.00 per month Workplace: On-site employment