Job Summary: This Technical Support Engineer role ensures optimal operation of technological tools and provides user support to resolve IT-related issues. Key Highlights: 1. Ranked among the top 100 best companies to work for in Mexico (GPTW). 2. Professional development and career growth through training programs. 3. Excellent working environment and benefits exceeding legal requirements. **At Ruba, we don’t just build homes—we also build a better workplace for our employees, certified by GPTW as one of the top 100 companies to work for in Mexico.** **We invite you to join our Corporate Team:** **TECHNICAL SUPPORT ENGINEER** Ensure optimal operation of technological tools within the Information Technology department and related areas, as well as provide user support to resolve IT-related issues. **Responsibilities:** Support employees in obtaining the necessary tools to fulfill their job-defined responsibilities according to their position profiles. Maintain accessibility of key users’ information during contingency situations. Assist with administration of employee access to various computer systems. Hardware and software installation. Ensure availability and proper functioning of internet and telephony services across the company. Provide operational and system support to help achieve established company objectives. **Requirements:** * Bachelor’s degree in Computer Systems Engineering or related field. * Minimum 2 years of experience in a similar position. * User support and assistance experience. * Knowledge of networks and network links, IP telephony, Citrix, antivirus software. * Knowledge of file servers and print servers. * Knowledge of video conferencing systems. * Active Directory, backups. * Microsoft Office. * Teamwork skills. * Flexible working hours. **We Offer:** * Competitive salary. * Benefits exceeding legal requirements. * Excellent working environment. * Professional development and career growth. * Training programs