TCS is looking for **Zscaler Operations Specialist** Work modality: Hybrid (Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week) Required Skills (minimum 5 years of experience): * **English spoken advanced (mandatory)** * We are seeking a highly skilled Zscaler Operations Support Specialist to join our security operations team. The ideal candidate will possess a deep understanding of Zscaler Internet Access (ZIA) and demonstrate expertise in the analysis and troubleshooting of Zscaler environments. In this role, you will be responsible for supporting the daily operations of our Zscaler infrastructure, monitoring system health, investigating complex issues, and proposing solutions to ensure optimal performance and security. * Key responsibilities include conducting in\-depth analysis of ZIA logs and policies, diagnosing connectivity or access issues, collaborating with internal teams to review configurations, and developing best practices for ongoing operational stability. You will leverage your technical knowledge to provide timely resolutions, document incidents, and support continuous improvement initiatives. We are offering: **Location** Mexico City **Job Function** TECHNOLOGY **Role** Specialist **Job Id** 374689 **Desired Skills** English \| Network Security \- Blue Coat,Zscalar Desired Candidate Profile **Qualifications** : BACHELOR OF COMPUTER SCIENCE