**About PayJoy** **PayJoy is a credit company with a clear mission: to help underserved customers in emerging markets achieve financial stability and success.** Our patented secured credit technology provides a pathway for new customers to enter the credit system. Through PayJoy's point-of-sale financing and credit cards, customers gain access to a modern, high-quality life. PayJoy credit also allows them to seize opportunities as micro-entrepreneurs and have a safety net during difficult times, acting as a form of insurance. By leveraging advanced technologies such as machine learning, data science, and anti-fraud artificial intelligence, we have served over 17 million customers by 2025, achieving solid profitability that drives sustainable growth. **About the Role** The Clerk Support Supervisor is responsible for ensuring effective support to the customer, resolving their queries and issues through the support team, ensuring an extraordinary experience. In addition to analyzing customer feedback and operational data to identify areas for improvement in service quality and operational efficiency. ### **Responsibilities** * + Strategizing and monitoring daily activities of clerk support operations, assisting where required. + Overseeing and assessing clerk support staff activities, and providing them with regular performance\-related feedback. + Train staff in clerk support areas and company policies. + Investigating and resolving clerk support complaints. + Assisting with the development and implementation of support policies, maintaining documentation pertaining to clerk support department activities. + Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement. + Constantly coordinate with Legal \& Compliance for the correct execution of claims, writings or complaints from end customers. ### **Qualifications** * + College in related areas such as Business Administration, Communications or similar. + 2 years' experience managing customer service or support teams, preferably in the sales or financial sector. + Solid knowledge of the main key performance indicators of customer experiences, in consumer law. Consumer protection and defense code. + Knowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable) + Ability to effectively lead and motivate a team. + Problem\-solving skills to maintain high levels of customer satisfaction. + Ability to focus on the customer, sense of urgency and handling difficult situations under pressure. ### **Benefits** * + 100% Company\-funded Health and dental and vision discount plan for employees and immediate family members. + Life insurance. + Phone finance, Headphone, home office equipment and wellnes perks. + 30 days of Christmas bonus + 20 days paid Vacation + 50% Vacation premium + 13% Saving funds + $2,000 MXN monthly grocery coupons + $2,000 MXN monthly restaurant coupons + $2,000 USD annual Co\-working Travel perk + $2,000 USD annual Professional Development perk **PayJoy Principles** At PayJoy, we are proud to be an equal opportunity employer. We welcome and encourage inclusion of people from all backgrounds. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally protected characteristic.