**HIGH QUALITY AND EXCELLENT SERVICE WILL DEFINITELY IMPROVE OUR CUSTOMERS' LIVES.** Would you like to become part of the most international company in the world? DHL, a company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to join a company that connects people around the globe? The more people we connect, the better life will be on our planet. Do you want to make a difference? Then join our team! "Passionate about the Customer" and become a certified international specialist! **Your Responsibilities** * Notify customers of the arrival of goods requiring compliance with any regulation. * Track and advise on compliance with regulations for product imports. * Make and receive phone calls to importers, adhering to quality protocols to meet performance indicators (%GOS). * Interact with various internal departments involved in the import process for effective releases. * Request tax payments for imports when required. * Provide timely responses to emails from internal and external customers and leaders, with effective answers to their requests. * Guide customers through various options for shipment release. * Review and validate documents received from customers. * Enter alerts into different electronic tools for tracking visibility and communication with internal and external customers. * Ensure the information declared in the proforma-invoice is accurate based on the provided documentation. * Validate legal names registered in the importers' registry, as well as patent registration and approval. * Monitor pre-alerts for shipments in transit. * Review instruction letters in electronic tools to expedite the type of shipment release. * Guarantee payment of customs entries on day 0 and day 1. * Guarantee notification of assigned tracking numbers within the stipulated time frame. Your Profile * Bachelor's degree in Foreign Trade, International Business, International Commerce, or related field; graduated or recent graduate. * Experience in procedures and documentation in foreign trade. * Intermediate English language skills (for handling calls and responding to emails). * Proficiency in Microsoft Office (Excel, Outlook, Word). Competencies: * Ability to handle difficult situations. * Handling difficult customers. * Active listening. * Service attitude. * Ability to work under pressure. * Assertive communication. * Management and organization. * Ability to perform multiple tasks simultaneously. * Teamwork. * Customer attention. Our Offer * Competitive salary * 30-day Christmas bonus * Savings fund * Grocery vouchers * Monthly performance bonus * Life insurance * Major medical expenses insurance * 12 days of vacation Do you identify with this profile and are you challenged by these tasks and responsibilities? Then apply now! We will be happy to receive your application! Or send a WhatsApp to the following number: 5620033652 DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Internal Description Job type: Full-time, Indefinite term Salary: Starting at $14,000.00 per month Benefits: * Savings fund * Major medical expenses insurance * Life insurance * Dining service * Grocery vouchers Education: * High school diploma (Mandatory) Work location: On-site position