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Database Development & Administration in Tepatepec
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Location:Tepatepec
Category:Database Development & Administration
Associate Technical Support Engineer I (Knowledge of Process Simulation Software)65173467360898120
Indeed
Associate Technical Support Engineer I (Knowledge of Process Simulation Software)
Summary: Join AspenTech's Engineering software support team, providing technical support, training, and customer consultation while driving product improvement. Highlights: 1. Opportunity to drive improvement in industry-leading Engineering software 2. Serve as a technical expert and provide leadership in specialized areas 3. Work with diverse teams and foster strong customer relationships The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Aspen Technology is seeking a Technical Support Engineer to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. This position requires customer interaction primarily through telephone, E\-mails and remote desktop sharing. Your Impact* Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre\-sales support to win new customers and other department projects as needed. * Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products. * Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R\&D team to make our products better. * Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team * Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge. * Develop and maintain Engineering training course materials and curriculum to include newly released functionality. * Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in\-depth product knowledge and skill. * Author white paper solution articles for publication to the user community through our support web knowledge base. * Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international. What You'll Need* Bachelor’s, Master’s or Ph.D. in Chemical Engineering * 1\-3 yrs of relevant experience * Experience with process modeling, simulation tools (Aspen Plus/ Aspen HYSYS etc.) is preferred. * Hands\-on problem\-solving skills with a drive to deliver quality work * Excellent communication, interpersonal and customer relationship skills * Be able to work well in diverse teams composed of people with varied backgrounds * Demonstrated ability to convey complex information in a clear and concise manner AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F\-1(including those with OPT or CPT) , H\-1, H\-2, L\-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. \#LI\-WJ1
Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico
Associate Technical Support Specialist64377283941762121
Indeed
Associate Technical Support Specialist
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role AspenTech is an AI\-powered software company helping the world’s leading energy, chemical and engineering companies succeed in their digital transformation, making their operations more efficient and reducing impact on the environment. At AspenTech, you will be part of a global market\-leading company with the goal of double\-digit growth and a blue\-chip customer base. We offer the opportunity to make an impact, to drive innovation and to be an agent of positive change. Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high quality standards and training, and working amongst cross\-functional teams for the best solutions. Our goal is to continuously provide product improvements, business growth, with the highest level of customer satisfaction. We are looking for an Associate Technical Support Specialist to join our Manufacturing Execution Systems (MES) support team. You will work with products such as Aspen InfoPlus.21 and aspenONE Process Explorer. Prior experience in troubleshooting network and server related problems is preferred but not required. Your Impact* Provide loyalty\-inspiring customer service that drives user engagement and sustains product usage * Troubleshoot \& monitor minor to moderate technical problems reported by customers using AspenTech’s proprietary software * Responsible for the escalation of customer issues cross\-functionally within AspenTech * Develop high\-quality training and presentation skills, based on the relevant principles of and industrial processes, to AspenTech customers * Develop and/or maintain customer focused training materials for new releases and new applications in the industry * Develop pre\-sales consultations skills, based on relevant industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre\-sales activities * Develop strong relationships with customers, building an understanding of their business needs and challenges * Collaboration with other AspenTech functions to maintain and develop business opportunities * Participate in AspenTech’s pre\-release software testing program to drive improved product quality * Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase What You'll Need* Bachelor’s degree in Computer Science, Information Technology, or a related discipline. * Entry Level, some relevant/industry experience preferred. University experience may count. * Technical Knowledge of Windows or Linux Server troubleshooting, virtualization (e.g. VMWare, HYPER\-V), TCP/IP and network troubleshooting * Beginner database knowledge (e.g. SQL) * Previous experience with AspenTech software or other advanced tool from another vendor is a plus. * Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. * The ability to identify opportunities that create value for customers with a strong customer first mindset. * Ability to manage multiple responsibilities and competing priorities. * Ability to travel. Travel is usually less than 25% and may occasionally be international. \#LI\-WJ1
Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico
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