Tepatepec Customer Service - Call Center Job Listings

Telephone Collections Executive64526764196483120

Indeed

Telephone Collections Executive

Join our great Tresa Connect team, we have a place for you!!! **Main responsibilities:** Recovery of overdue accounts, follow-up with clients and debtors, join our growing team. At Tresa Connect, we are looking for telephone collection agents with or without experience. **WE OFFER:** * Base salary * Commission scheme starting at $2,000 with no cap, plus additional rest days * Salary from $7,000 to $13,000 * Paid training * Schedule from 8:00am to 4:00pm, Monday\-Saturday * Sunday off * 30-minute meal break * Dining area * Excellent work environment **REQUIREMENTS:** * Age: 20 to 50 years old * Education: Completed or incomplete high school * Preferably with experience in collections or customer service; if not, we will train you * Good communication skills and strong negotiation ability * Goal-oriented work * Responsible, committed, and consistent !!!Immediate hiring!!! Job type: Full-time, Indefinite term Salary: $7,000\.00 \- $13,000\.00 per month Benefits: * Company phone Work location: On-site job

N/A, Centro, 42000 Pachuca de Soto, Hgo., Mexico

MXN 7,000-13,000/year

Indeed

HOSTESS - ANFITRIONA

Main responsibilities: * **Good personal appearance.** * **Strong communication skills.** * **Customer welcome:** Greet arriving guests warmly, welcome them, and inform them about waiting times. * **Table and reservation management:** Take phone and in-person reservations, assign guests to available tables, and maintain control of the waiting list. * **Guidance and assistance:** Escort diners to their tables, assist with coat storage, and provide information about the menu or location of facilities. * **Customer service:** Respond to phone calls and inquiries, and maintain constant communication with customers to ensure a positive experience. * **Coordination with staff:** Collaborate with waiters and restaurant personnel to distribute diners and ensure an even workload. * **Maintaining order:** Ensure the reception area and tables are clean and organized before each service. * **Picking up and delivering takeout orders** (didi, rappi and uber) Employment type: Full-time Salary: Starting at $10,200.00 per month Benefits: * Free parking * Dining room service with discount Experience: * Receptionist: 1 year (Desirable) * Customer service: 1 year (Desirable) Workplace: On-site position

Real del Pte. 209, Los Jales, Real del Valle, 42086 Pachuca de Soto, Hgo., Mexico

MXN 10,200/month

Promoters, Managers, and Advisors64302329918850122

Indeed

Promoters, Managers, and Advisors

**JOIN THE FINANCIAL TRANSFORMATION WITH BANCO AFIRME** **POSITION: CREDIT ADVISOR** Do you want a meaningful job with stability and real growth opportunities? This is your moment! **YOUR MISSION** As a Credit Advisor, you will be an agent of change in your community. You will help small business owners and aspiring entrepreneurs grow their businesses through fair access to credit. You can be the bridge that transforms lives! **WHAT YOU WILL DO ON A DAILY BASIS** Go into the field (popular areas) to promote group credit. Support motivated individuals in forming groups of 10 people to access financing. Collect and organize documents to complete files. Follow up to ensure credit approval and disbursement. Accompany your clients through their payments and credit renewals. Offer them better conditions so their business continues to grow. **WHAT WE ARE LOOKING FOR IN YOU** ✔️ Of legal age ✔️ Availability to work full-time ✔️ Experience in sales, fieldwork, or promotion (even better if you have experience in collections or financial services) ✔️ Positive attitude, empathy, and energy ✔️ Willingness to learn and grow professionally **WHAT WE OFFER YOU** **Base salary of $8,400 + $800 transportation allowance** **Training bonus of $2,500 per month for the first 3 months** **Retention bonus ranging from $7,600 to $22,900** **Biweekly productivity bonuses WITHOUT LIMIT** **Statutory benefits + 17 days of Christmas bonus** **Free uniforms** **❤️ Medical, psychological, nutritional, and legal support upon permanent hiring** **Medication reimbursement up to $500 (twice a year)** **Real career development plan** **Incentives for special campaigns** **Access to loans (mortgage, auto, personal) and benefits as part of our financial group** **Ready to begin?** Take the first step toward a purposeful future. **BE PART OF SOMETHING BIG!** Grow with us. Make an impact in your community. Help transform lives. **At Banco Afirme, your talent makes the difference.**

Av. Jesus Carranza 9, San Juan, 55600 Zumpango de Ocampo, Méx., Mexico

MXN 8,400/month

STORE MANAGER QUARRY EXPLANADA PACHUCA64265297328515123

Indeed

STORE MANAGER QUARRY EXPLANADA PACHUCA

Job Objective: Comprehensively manage and direct store operations, ensuring the achievement of sales targets, service standards, and profitability. Main Responsibilities: Manage and supervise daily store operations. Lead the sales team, ensuring adherence to the Friedman method and customer service protocols. Monitor and analyze KPIs (sales, average ticket, conversion rate, advisor productivity, etc.) to implement action plans. Develop sales and service strategies focused on results. Coordinate inventory, product displays, and proper placement of POP materials. Ensure correct execution of promotions, discounts, and marketing campaigns. Train, motivate, and evaluate staff to ensure high performance. Requirements: Minimum of 3 years’ experience as a retail manager preferred. Knowledge and application of the Friedman method. Proficiency in KPI management and results orientation. Leadership, effective communication, and team management skills. Availability to work Monday through Sunday with one weekday off. Education: Optional (preferably in Administration, Marketing, Business, or related fields). We Offer: Base salary \+ performance-based commissions. Statutory benefits. Growth opportunities within a leading retail company. Continuous training. Position Type: Full-time, Indefinite term Salary: $11,000.00 per month Work Location: On-site

Gaston Melo Andrade 201a, Real de Minas, 42090 Pachuca de Soto, Hgo., Mexico

MXN 11,000/month

Indeed

VIP Server

We, The Grand Lounge Elite, are VIP lounges, and we are looking for an enthusiastic and committed bilingual server to join our team at the **Felipe Ángeles International Airport (AIFA)** location. Requirements: * Age: 20 to 45 * Gender: Indifferent * Education level: High school and/or technical career * Previous experience as a host or in a similar role. * **60% conversational English proficiency** and Spanish. * Exceptional customer service and communication skills. * Availability to rotate shifts (morning, evening, and night), one month per shift. Responsibilities: 1\. Greet and attend guests in a professional and friendly manner. 2\. Manage reservations. 3\. Resolve any guest inquiries or issues promptly and effectively. 4\. Collaborate with the team to ensure a luxury experience for our guests. 5\. Maintain a clean and orderly environment in the reception and common areas. 8-hour shifts, rotating monthly. We offer: Base salary \+ daily tips Statutory benefits Meal benefits Ongoing training Opportunities for growth within the company It is essential that you have never had TIA before If you are looking to become part of a committed team and provide excellent service to our customers, we invite you to apply! **Send your CV through this channel or send a WhatsApp message to 55 7980 9937 to Abril Arias.** We're waiting for you!

Av. Jesus Carranza 9, San Juan, 55600 Zumpango de Ocampo, Méx., Mexico

Negotiable Salary

Indeed

Call Center Operator

Due to service expansion, Santa María Group is seeking operators for our Call Center department. Do you want to join the leading company in the clinical sector? Do you have a vocation for attending and guiding our patients? Then this opportunity is for you! **If you meet the following requirements:** * You are a chemical or clinical laboratory technician, or have a background related to the clinical field. * You are available to rotate between morning and afternoon shifts monthly. * You can work from Monday to Sunday, with one weekday off. * You have at least one year of experience in customer service. * You possess computer skills, including proficiency with PC, Microsoft Office, and Google Workspace. * You are articulate and communicative. Apply now through this channel! **Your responsibilities will include:** * Handling various communication channels we offer (phone calls, WhatsApp messages, and emails). * Resolving inquiries and doubts from individuals who require assistance. * Maintaining direct communication with our different branches. * Providing quotations, giving preparation instructions for lab tests, and scheduling appointments. **We offer:** * Base salary. * Statutory benefits (IMSS, INFONAVIT, FONACOT). * 20 days of Christmas bonus. * Discounts on laboratory tests. * Non-working birthday leave. * Punctuality bonus. * Grocery vouchers. * Agreements with various businesses.

Calle Molinos Lote 2 Fracc, Dos Carlos, 42182 San Guillermo la Reforma, Hgo., Mexico

Negotiable Salary

INPLANT TRAFFIC COORDINATOR - DEDICATED TO CLIENT63841814893699126

Indeed

INPLANT TRAFFIC COORDINATOR - DEDICATED TO CLIENT

**Location:** ZUMPANGO **Type of Employment:** FULL TIME AT FREJI, WE SPECIALIZE IN LAND TRANSPORTATION OF CHEMICAL PRODUCTS IN MEXICO, OFFERING CUSTOMIZED SERVICES TO OUR CLIENTS. IF YOU ARE PASSIONATE ABOUT EXCELLENCE AND SEEK A WORK ENVIRONMENT WHERE YOUR TALENT SHINES, WE INVITE YOU TO APPLY. **YOUR EXPERIENCE AND COMMITMENT ARE VALUABLE TO US!** We are looking for a highly proactive and service-oriented **Traffic Coordinator (Inplant)** to serve as the main point of contact and manage the logistics operations dedicated to one of our most important clients. You will be the strategic link between the client, our operators, and our base, ensuring excellent service, punctuality, and constant communication, becoming a key player in client satisfaction and our business relationship. **Key Responsibilities:** * **Customer Management and Support:** Serve as the primary contact for clients, managing their requests, providing updates on service status, and resolving any incidents. * **Unit Tracking:** Monitor the status of units assigned to operations through GPS platforms, ensuring compliance with planned routes and delivery times. * **Problem Resolution:** Proactively identify and resolve any transportation issues (delays, breakdowns, etc.) to minimize impact on the client. * **Document Administration:** Responsible for creating and validating Waybills, organizing delivery proof for invoicing, and processing operator expense reports. * **Operator Management:** Maintain consistent and clear communication with drivers to provide instructions and necessary support. * **Reporting and Quality:** Generate performance reports (KPIs) on punctuality, efficiency, and service levels for both internal and external presentation. **Job Requirements:** * **Experience:** Minimum 2 years of experience in similar roles such as Traffic Coordinator, Logistics, Monitoring, or Transportation Inplant. * **Essential Knowledge:** * Proficiency in the process of generating **Waybill with Complement.** * Experience using GPS tracking platforms. * Knowledge of national-level routes. * **Education:** Completed technical high school or Bachelor’s degree in Logistics, Transportation, Business Administration, Industrial Engineering, or related field. **Essential Skills and Competencies:** * Excellent Customer Service * Problem Solving * Quality Focus * Organization and Planning * Effective Communication * Proactivity and Initiative **We Offer:** * Competitive salary plus performance bonus. * Statutory benefits from day one (IMSS, Christmas bonus, vacation). * Additional benefits such as food vouchers, subsidized cafeteria, etc. * Direct company hiring. * Excellent work environment within a key operation for the company. **Interested in joining our team?** If you meet the requirements and are ready for this challenge, please apply through this platform or send your updated CV to lucia.manzano@freji.mx with the subject line: **"Vacancy Inplant Traffic Coordinator"**. We look forward to meeting you soon! Job type: Full time Salary: Up to $14,000.00 per month Benefits: * Food vouchers Work location: On-site

MEX 9 86, Olimpica, 55660 Apaxco de Ocampo, Méx., Mexico

MXN 14,000/year

Senior Specialist, Knowledge Management (Performance Improvement)63841799019779127

Indeed

Senior Specialist, Knowledge Management (Performance Improvement)

**WHAT MAKES US A GREAT PLACE TO WORK** We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the \#1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. **WHO YOU’LL WORK WITH** You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you’ll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm. The Knowledge Management team is critical to harnessing the best of our consulting staffs’ individual and collective expertise, making it possible for us to deliver extraordinary results for our clients. You will join the Performance Improvement practice, a global capability that cuts across all of Bain’s industries. It’s comprised of company\-wide Accelerated Performance Transformations, and functional and cross\-functional excellence in Operations (incl. Procurement, Supply Chain, Manufacturing, Engineering R\&D, Capital Projects Acceleration), Corporate Support, and Service Operations. The practice is one of the fastest growing segments at Bain. The Performance Improvement practice is seeking candidates to join our Procurement Solution team. **WHAT YOU’LL DO** Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations * Provide value\-added front\-line support to case teams by sharing curated “best of” Bain content, experience and perspectives * Identify and connect experts within the Bain network to consulting teams * Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge * Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base * Capture and process knowledge onto our global intranet platform from client development and case team efforts * Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base * Communicate with case teams and practice affiliates to understand work and solicit most relevant content * Manage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI output * Package and codify our best thinking into insights * Collaborate with practice team members to fill content gaps through new product development and deployment * Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared * Oversee Knowledge Associate in managing and maintaining the knowledge base * Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy * Analyze, understand and interpret underlying drivers of practice performance * Support content planning and logistics for annual practice meetings * Drive practice affiliate engagement, including preparation for experience\-sharing calls and publications Actively contribute to the practice and broader PPK team * Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives * Assign, review, and provide feedback on junior practice member’s work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development **ABOUT YOU** * BA or equivalent undergraduate degree with strong academic credentials * Preferred 2\+ years of professional experience * You’re intellectually curious with an interest in Performance Improvement and Procurement. * Preferred candidates will have a foundational understanding of core business concepts and familiarity with scale operational transformations / procurement processes. * You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving * You enjoy working in a fast\-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities * Attentive to detail and very organized. You’re known for your high\-quality work * You are a regular user of AI tools and have a growth mindset about their use * You can self\-motivate and work autonomously, while appreciating guided coaching and collaborative teaming * Superior customer service attitude * You keep a positive mindset and high levels of energy and enthusiasm * Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones * Strong proficiency in Microsoft Excel, PowerPoint, and Word **ABOUT US** Bain \& Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10\-year commitment to invest more than $2 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of clients advocacy in the industry.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary

Senior Specialist, Knowledge Management (Merger & Acquisitions - Merger Integration)63841798429569128

Indeed

Senior Specialist, Knowledge Management (Merger & Acquisitions - Merger Integration)

**WHAT MAKES US A GREAT PLACE TO WORK** We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the \#1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. **WHO YOU’LL WORK WITH** You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team, broadening your skillset and leveraging industry knowledge across various industries and capabilities. “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm. The Knowledge Management team is critical to harnessing the best of our consulting staffs’ individual and collective expertise, making it possible for us to deliver extraordinary results for our clients. The M\&A and Divestitures Practice is a global capability practice. Our solutions and products support client portfolio transformations across the M\&A cycle: M\&A Strategy, Corporate Due Diligence, Merger Integration and Divestitures. We operate as a global capability with regular and frequent collaboration with industries and other capabilities. The Merger Integration and Divestitures Senior Knowledge Specialist will join a high performing team that is delivering exceptional results for Bain in a collaborative and proactive manner. We strive to set the bar for commercial orientation and impact, high quality products, team development, customer service and innovation in our own operations. **WHAT YOU’LL DO** Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations * Provide value\-added front\-line support to case teams by sharing curated “best of” Bain content, experience and perspectives * Identify and connect experts within the Bain network to consulting teams * Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge * Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base * Capture and process knowledge onto our global intranet platform from client development and case team efforts + Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base + Communicate with case teams and practice affiliates to understand work and solicit most relevant content + Manage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI output * Package and codify our best thinking into insights * Collaborate with practice team members to fill content gaps through new product development and deployment * Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared * Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy * Analyze, understand and interpret underlying drivers of practice performance * Support content planning and logistics for annual practice meetings * Drive practice affiliate engagement, including preparation for experience\-sharing calls and publications Actively contribute to the practice and broader PPK team * Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives * Assign, review, and provide feedback on junior practice member’s work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development **ABOUT YOU** * BA or equivalent undergraduate degree with strong academic credentials * Preferred 3\+ years of professional experience * You’re intellectually curious and excited to learn more about M\&A and Divestitures * You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving * You enjoy working in a fast\-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities * Attentive to detail and very organized. You’re known for your high\-quality work * You are a regular user of AI tools and have a growth mindset about their use * You can self\-motivate and work autonomously, while appreciating guided coaching and collaborative teaming * Superior customer service attitude * You keep a positive mindset and high levels of energy and enthusiasm * Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones * Strong proficiency in Microsoft Excel, PowerPoint, and Word **ABOUT US** Bain \& Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10\-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary

FinCrime Analyst (KYC Support)63840902958851129

Indeed

FinCrime Analyst (KYC Support)

Office: Mexico City About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60\+ million customers get more from their money every day. As we continue our lightning\-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000\+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support team is the public face of the company and provides first\-class front\-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does. We’re looking for a customer support superstar to join our team as a KYC/ATO Support Specialist. This role isn’t just about ticking off tickets and answering chats quickly, this is about truly delivering “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers. We’re a global fintech, so we have to be available 24/7\. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying. Up for the challenge? Let’s get in touch. What you'll be doing * Helping customers with their onboarding experience via our in\-app live chat * Analyzing KYC documents and processing data they possess * Representing Revolut online at all times * Collaborating cross\-functionally with global teams to tackle any customer discruption What you'll need * Fluency in English and Spanish * Excellent communication and writing skills * 1\+ years of experience in financial crime * The ability to multitask, work well under pressure, and within tight time frames * A willingness to work different shifts * The ability to work together with multiple compliance teams in a dynamic, international environment * Great numeracy and IT skills * To be able to work from the Mexico City office *Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D\&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard\-working team.* ***Important notice for candidates:*** *Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.* * ***Only apply through official Revolut channels.*** *We don’t use any third\-party services or platforms for our recruitment.* * ***Always double\-check the emails you receive.*** *Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.* ***We won't ask for payment or personal financial information during the hiring process.*** *If anyone does ask you for this, it’s a scam. Report it immediately.* *By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's* *Candidate Privacy Notice* **Benefits at Revolut** ----------------------- No ping pong tables or bean bag chairs, just benefits you actually want**Get what you need to succeed** -------------------------------- * Financial benefits that show we value your work * Flexibility to work from home, the office or abroad * A free Revolut Metal subscription loaded with perks * Exciting events year\-round so you can get to know your team Discover our values We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below. Culture Get It Done Revoluters always push through! We stopped listening to excuses a long time ago \- we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall. Deliver WOW We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs. Dream Team We select, coach, and retain the top talent only and give them all the support to achieve greatness Never Settle Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people. Think Deeper Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open\-minded, we listen, and we are always in search of the truth.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary

Indeed

Support Specialist

Office: Mexico City About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60\+ million customers get more from their money every day. As we continue our lightning\-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000\+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support Team is the public face of the company and provides first\-class front\-line support to our millions of customers. We are also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does . We’re looking for a customer support superstar to join our team as a Support Specialist and deliver “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers. If you don’t see your long\-term future in customer support, we put a lot of time aside to train you so you can join another team if you decide to make a change. We’re a global fintech, so we have to be available 24/7\. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying. What you'll be doing * Providing customers with an outstanding customer experience to make them feel secure whilst using our features * Providing excellent customer service via in\-app live chat, phone, and email * Representing Revolut online at all times * Collaborating with other teams internationally to tackle any customer issues What you'll need * Fluency in English (minimum B2 level) * A bachelor’s degree or equivalent * Excellent communication skills * The ability to explain complex issues in an easy and understandable manner * To be comfortable providing omni\-channel support (chat, phone, and email) to ensure a seamless customer experience * Great writing, analytical, and IT skills * Impeccable attention to detail * Empathy and love for helping people * To be a driven, self\-motivated, and highly flexible team player * An independent, problem\-solving attitude * To be able to work from the Mexico City office *Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D\&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard\-working team.* ***Important notice for candidates:*** *Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.* * ***Only apply through official Revolut channels.*** *We don’t use any third\-party services or platforms for our recruitment.* * ***Always double\-check the emails you receive.*** *Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.* ***We won't ask for payment or personal financial information during the hiring process.*** *If anyone does ask you for this, it’s a scam. Report it immediately.* *By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's* *Candidate Privacy Notice* **Benefits at Revolut** ----------------------- No ping pong tables or bean bag chairs, just benefits you actually want**Get what you need to succeed** -------------------------------- * Financial benefits that show we value your work * Flexibility to work from home, the office or abroad * A free Revolut Metal subscription loaded with perks * Exciting events year\-round so you can get to know your team Discover our values We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below. Culture Get It Done Revoluters always push through! We stopped listening to excuses a long time ago \- we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall. Deliver WOW We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs. Dream Team We select, coach, and retain the top talent only and give them all the support to achieve greatness Never Settle Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people. Think Deeper Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open\-minded, we listen, and we are always in search of the truth.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary