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Customer service experience valued for financial services.\n2. Opportunity for professional growth within a leading company.\n3. Dynamic work environment and skill development.\n\nWe are seeking a Financial Advisor to join Grupo Salinas.\n \n \nIf you have customer service experience, this is your opportunity.\n \n \nAt Grupo Salinas, we value your ability to deliver excellent customer service and accurately manage financial transactions.\n \n \nAs an Affiliation Advisor, you will be the direct link between our customers and our financial services.\n \n \nYour primary responsibility will be to ensure proper management of fund acquisition—including interest rate application—payroll transfers, and providing financial advisory services to our clients.\n \n \nYou must be respectful, friendly, and proactive in resolving any concerns that may arise.\n \n \n**Minimum Requirements:** customer service experience, completed high school education, original certificate.\n \n \nYour ability to work as part of a team and your service orientation will be especially valued.\n \n \nWe offer a dynamic work environment and an opportunity to grow professionally within a sector-leading company.\n \n \nIf you are passionate about customer service, join our team.\n \n \nCONTACT AT 56 5104 5470\n \n \nGrupo Salinas offers you the opportunity to develop your skills and contribute to the success of a company committed to its customers and community.\n \n \nBring your experience and enthusiasm to be part of something great.\n \n \nWe look forward to your application!","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1769115535696","seoName":"adviser-affiliation","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tepatepec/cate-other25/adviser-affiliation-6516678856921712/","localIds":"304","cateId":null,"tid":null,"logParams":{"tid":"f58ffcc3-0e3e-438f-b939-92943a804445","sid":"90cd3735-a76d-40aa-9bc5-c6d3d9f2099d"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pachuca de Soto,Hidalgo","unit":null}]},"addDate":1769115535696,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico","infoId":"6516340556364912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service (Hybrid)","content":"Summary:\nSimplePractice is seeking a Customer Success Specialist to provide world-class support, address inquiries, and troubleshoot complex customer questions.\n\nHighlights:\n1. Provide world-class customer experience via phone, chat, and email.\n2. Investigate and troubleshoot complex customer questions.\n3. Collaborate with teams to improve knowledge and handle inquiries.\n\nCustomer Service (Hybrid)\nMexico City\nAbout Us\nAt SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner\\-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.\nThe Role\nSimplePractice is seeking a friendly, eager\\-to\\-learn Customer Success Specialist (Product Specialist) to join our Customer Success team in Mexico City.\nSimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.\nIn this role, you’ll use your passion for collaboration and technology to provide our customers with a world\\-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.\nThis is a full\\-time hourly (non\\-exempt) position, with overtime available during peak seasons. We’re looking for some individuals that can also offer non\\-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.\nResponsibilities\nAddress inbound customer inquiries regarding our platform’s features\nAnswer all inbound support emails within 60 minutes or less, continually striving for faster response times\nTriage incoming customer support emails to specialized CS team members as needed\nParticipate in live chat during our standard business hours\nSchedule live customer screen\\-sharing sessions and phone calls as needed\nInvestigate and troubleshoot complex customer questions using intuitive problem\\-solving skills\nIdentify patterns in incoming support emails and chats, and keep an eye out for potential issues\nEscalate product issues to our Technical Support Specialists\nContribute to our ambitious conversion rate goals by conducting live onboarding calls with customers in a free trialMaintain alignment with the larger Customer Success team and other internal stakeholders\nIdentify and report knowledge gaps and work to get them added to our knowledge systems\nWork with other SimplePractice teams to handle customer inquiries when inter\\-department collaboration is needed\nDesired Skills \\& Experience\nEnglish proficiency\n1\\-2 years in a customer support or service industry role, serving a diverse and professional customer base\nYou have a bachelor’s degree from an accredited college or university\nYou have demonstrated the ability to self\\-manage towards a set of defined goals \\& prioritize among many different tasks\nA sense of urgency to complete work efficiently and accurately\nComfortable with ambiguity to determine the best solution for our customers\nComfortable with simultaneously managing and troubleshooting a large number of computer\\-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)\nBonus Points\nYou're highly empathetic, patient, and really love helping people\nYou have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone\nYou're self\\-managing and self\\-motivating, can organize in a multitasking environment, and can adjust priorities as needed\nA plus if you have past experience working with Zendesk or in SAAS companies\nMonthly Compensation Range\nMXN $20,158\\.33 \\- $25,198\\.50 per month\nBase salary is one component of total compensation.\nThe above represents the expected base compensation range for this job requisition. 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Río Camarón, Manzana 034, 54685 Salitrillo, Méx., Mexico","infoId":"6516336019725012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"MULTIFUNCTIONAL ASSISTANT – LITTLE CAESAR'S HUEHUTOCA CENTRO","content":"Job Summary:\nCAESAR'S PIZZA is seeking a General Employee to join its team in Huehuetoca Centro, offering a dynamic work environment and food preparation.\n\nKey Highlights:\n1. No experience required—IMMEDIATE HIRING!\n2. Opportunities for career development and ongoing training\n3. Job stability and an excellent work environment\n\n**CAESAR'S PIZZA.**\nJOIN US AT \nBranch **HUEHUETOCA CENTRO** — The fastest-growing quick-service restaurants in our country are looking for your talent to join our team as:\nGeneral Employee\n**IMMEDIATE HIRING!**\n**REQUIREMENTS**\n· Must live near the area (Not Santa Teresa, Jorobas, etc.)\n· Availability to rotate shifts.\n· Must provide Official Tax Status Certificate with SAT’s official QR code and INE ID.\nNO EXPERIENCE REQUIRED.\n**RESPONSIBILITIES**\n· Maintain a clean and orderly work environment.\n· Food preparation.\n· Customer service.\n· Work under pressure.\n· Communication skills.\n· Teamwork.\n**BENEFITS**\n· Job stability.\n· Timely weekly pay ($2,200 weekly net)\n· Statutory benefits.\n· Complimentary uniforms (cap and t-shirt)\n· Ongoing training.\n· Opportunities for career development.\n· Excellent work environment.\nIf you’re ready to join our Little Caesar’s team, send us your CV today!\nJob Type: Full-time\nSalary: $10,440.00 per month\nBenefits:\n* Option for indefinite-term contract\n* Free uniforms\nApplication Question(s):\n* Which neighborhood in Huehuetoca do you live in? 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Content creation for social media and digital marketing campaigns\n2. Personalized advisory and sales closing in the real estate sector\n3. Ongoing professional development in sales and social media\n\nAre you passionate about sales and seeking to earn beyond a fixed salary? Are you interested in creating social media content? **Hogares Unión** is your best choice!\nWe are a company with over 40 years of experience in the real estate industry and are currently seeking a Digital Real Estate Specialist.\n**Responsibilities**\n**\\-** Social media content creation\n\\- Design and publication of digital marketing campaigns\n**\\-** Lead generation\n**\\-** Personalized advisory for potential clients\n**\\-** Sales closing and post-sale support\n**Requirements**\n**\\-** Minimum 6 months’ experience in sales (insurance, automobiles, motorcycles, real estate, credit cards, timeshares) or digital marketing.\n**\\-\\* Own computing equipment (desktop PC or laptop) — Mandatory\\*\n**\\-** Flexible availability\n**\\-** Excellent personal presentation\n**\\-** Partially completed or completed bachelor’s degree in Business Administration, Marketing, Advertising, Commercial Relations, or related fields.\n**We Offer**\n**\\-** Attractive uncapped commission structure\n**\\-** Ongoing training in sales and social media\n**\\-** Tax-free commissions (Starting at $34,000 per property sold; uncapped commissions)\n**\\-** Statutory benefits\n**\\-** Budget for social media campaigns\n**\\-** Premium HubSpot CRM license\nInterested candidates may apply through this channel or send an updated CV via WhatsApp to 56 6995 7084 with Lic. 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We were founded in 1993 and are currently the sixth-largest cinema chain in the world, creating unforgettable moments for millions of people in Mexico.\n\n **Requirements:**\n\n* Education: Completed secondary school or technical degree in maintenance, machinery and tools, electricity, electromechanics, or related field.\n* Minimum 6 months’ experience in a similar position.\n* Availability to work Monday through Sunday, including holidays (weekday rest day).\n \n* Must reside near the Santin complex, Huehuetoca, Chimalhuacán.\n\n **Skills and competencies:**\n\n* Internal customer service\n* Problem solving\n* Communication\n* Working under pressure\n* Sense of urgency\n\n **Main responsibilities:**\n\n* Maintenance of air conditioning and refrigeration equipment\n* Inventory of spare parts and materials\n* Evaluation of equipment improvements\n* Handling and follow-up on reports\n* General facility maintenance (electricity, painting, plumbing, drywall, etc.)\n\n **We offer:**\n\n* Competitive base salary\n* Statutory benefits\n* Life insurance\n* Uniforms\n* Direct hiring\n* Job stability\n\n **Are you interested?** \n\nApply through this channel with your updated contact information, or visit your nearest Cinemex directly and inquire about the hiring process. 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We provide advisory services, support, and personalized customer service.\n\nToday, we want to welcome committed, dynamic, and highly motivated Sales Agents to our team to continue growing together.\n\n⸻\n\n**Benefits we offer**\n\n* Net monthly salary: $8,000\n* Initial bonus: $2,000 (pro-rated according to days worked during the first month)\n* Champions Bonus: daily performance-based incentives\n* Commissions: tiered structure applies starting from the second month\n* Timely payroll dates: 16th and 1st of each month\n\n⸻\n\n**Work schedule and days**\n\n* Schedule: 8:00 am to 5:00 pm\n* Lunch break: 12:30 pm to 1:30 pm\n* Rest day: 1 day per week (rotating)\n* Probation period: 1 month\n* Punctuality bonus: $500.00\n\n⸻\n\n**Training**\n\n* Duration: 7 days (6 working days and 1 rest day)\n* Training payment: awarded upon completion of the corresponding 7 days.\n\n⸻\n\n**Additional incentives**\n\n* Team-building activities\n* 2 fifteen-minute breaks per day\n* Short-term professional growth\n* Professional environment with a results-oriented focus\n\n⸻\n\n**Sales Agent profile**\n\nWe seek individuals with an excellent attitude, passion for sales, strong communication skills, and willingness to work collaboratively and achieve goals.\n\nPosition type: Full-time, Indefinite term\n\nSalary: $9,600.00 – $10,000.00 per month\n\nWorkplace: On-site employment","price":"$MXN 9,600-10,000/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767702480547","seoName":"sales-telemarketing-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tepatepec/cate-sales-inbound/sales-telemarketing-agent-6498591750989012/","localIds":"304","cateId":null,"tid":null,"logParams":{"tid":"17126f30-3205-436b-97ca-1d1cfa8383ae","sid":"90cd3735-a76d-40aa-9bc5-c6d3d9f2099d"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Pachuca de Soto,Hidalgo","unit":null}]},"addDate":1767702480547,"categoryName":"Sales - Inbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Av. 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There is an experienced teaching assistant in class and you will get regular PPA time.\n\n\nAs a Nursery Teacher you will be confident and supportive and offer engaging well planned lessons which meet the needs of all pupils and you will have excellent knowledge of the EYFS curriculum.\n\n\nTo be eligible for this Early Years teaching role you will have QTS, proof of right to work in the UK, DBS (or willing to apply for one!),\n\n\nIf this sounds like a role for you then click on the apply button now or email me for an informal and confident chat.","price":"$MXN 160-200/day","unit":"per day","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766599326000","seoName":"nursery-teacher","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tepatepec/cate-customer-service-call-center/nursery-teacher-6484471374553712/","localIds":"249","cateId":null,"tid":null,"logParams":{"tid":"d429c421-b84b-4b3f-8ead-bc55b956612e","sid":"90cd3735-a76d-40aa-9bc5-c6d3d9f2099d"},"attrParams":{"summary":null,"highLight":["Qualified Nursery Teacher with QTS","Supportive team and CPD opportunities","Opportunity for direct contract with school"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tizayuca,Hidalgo","unit":null}]},"addDate":1766599326137,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"1261,1266,1384","location":"Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico","infoId":"6484471376153812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"SEN Teaching Assistant - KS1","content":"* Job Reference: 2509756703\\-2\n* Date Posted: 11 December 2025\n* Recruiter: Long Term Futures Ltd\n* Location: City, Birmingham\n* Salary: £460 to £500 Per Week\n* Sector: Support / IAG, Teaching Assistant\n* Job Type: Contract\n\n\n**Job Description**\n-------------------\n\n\n**SEN Teaching Assistant \\- KS1** \n\n**Location:** Kings Heath, Birmingham, B14 \n\n**Weekly Pay:** 460 \\- 500 \n\n**Hours:** Monday to Friday, 8:30am \\- 3:30pm (Term Time Only) \n\n**Start Date:** 05\\.01\\.2025 \n\n**Contract:** Long\\-term, Temp\\-to\\-Perm \n\n***Want to make a meaningful impact supporting a small group of children with additional needs?*** \n\nLong Term Futures are looking for a caring, patient and proactive SEN Teaching Assistant to join a warm and inclusive primary school in B14\\. 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Our Simple Process** \n\n**Apply** \\- Upload your CV \n\n**Intro Chat** \\- A short interview\\-style call to learn more about each other \n\n**Compliance** \\- Fast, efficient vetting process \n\n**Trial Day** \\- Visit the school to ensure it's the right fit \n\n**Start** \\- Begin your new role with confidence","price":"$MXN 460-500/biweek","unit":"per biweek","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766599326000","seoName":"sen-teaching-assistant-ks1","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tepatepec/cate-customer-service-call-center/sen-teaching-assistant-ks1-6484471376153812/","localIds":"249","cateId":null,"tid":null,"logParams":{"tid":"aba1e38f-32f6-462f-92c9-77f32ea30138","sid":"90cd3735-a76d-40aa-9bc5-c6d3d9f2099d"},"attrParams":{"summary":null,"highLight":["Support children with additional needs","Long-term, temp-to-perm contract","Phonics and early reading support"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tizayuca,Hidalgo","unit":null}]},"addDate":1766599326261,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"fontColor":null,"isFavorite":false},{"category":"1261,1266,1384","location":"Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico","infoId":"6484471377753812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Teaching Assistant - Year One","content":"* Job Reference: 2506419355\\-2\n* Date Posted: 9 December 2025\n* Recruiter: Long Term Futures Ltd\n* Location: City, Birmingham\n* Salary: £460 to £500 Per Week\n* Sector: Support / IAG, Teaching Assistant\n* Job Type: Contract\n\n\n**Job Description**\n-------------------\n\n\n**Teaching Assistant \\- Year One** \n\n**Location:** Selly Oak, Birmingham, B29 \n\n**Weekly Pay:** 460 \\- 500 \n\n**Hours:** Monday to Friday, 8:30am \\- 3:30pm (Term Time Only) \n\n**Start Date:** 05/01/2025 \n\n**Contract:** Long\\-term, Temp\\-to\\-Perm \n\n**Want to join a supportive Year 1 team where you can make a real impact every day?** \n\nLong Term Futures are seeking a friendly, enthusiastic Year One Class Teaching Assistant to support a good primary school. This long\\-term role involves supporting whole\\-class learning, running small intervention groups and helping to deliver Little Wandle Phonics as part of the school's structured early reading programme. This position has genuine potential to become permanent for the right candidate. \n\n**What the School Is Looking For** \n\nLevel 2 or Level 3 Supporting Teaching \\& Learning in Schools (or equivalent) \n\nMinimum of 1 year's experience working within a primary school \n\nConfident supporting Year 1 pupils with early reading, writing and Little Wandle Phonics \n\nAbility to deliver whole\\-class, small\\-group and 1:1 support \n\nStrong understanding of the KS1 curriculum and early childhood development \n\nPositive, proactive attitude and a team\\-focused approach \n\n \n\n**About the School** \n\nLocated in Sellyoak, B29 \n\nWarm, inclusive one\\-form entry primary school \n\nSupportive leadership team and experienced staff \n\nStrong emphasis on nurturing pupils and building secure early learning foundations \n\n \n\n**What We Offer at Long Term Futures** \n\nLong\\-term roles with clear temp\\-to\\-perm potential \n\nOpportunities across Birmingham, Coventry and Rugby \n\nOne\\-to\\-one support from your dedicated consultant \n\n24/7 communication and an easy digital timesheet system \n\n \n\n**Ready to Take the Next Step? 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ApplyBoard is a mission\\-driven, hyper\\-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.\nThe Opportunity: \n\nThe Customer Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support. Responsibilities include reviewing student documents for eligibility, submitting applications, and ensuring data accuracy. The role involves regular communication with partner schools and recruiters to resolve application issues and track progress. The specialist will be accountable for meeting individual and team KPIs, including response times, processing accuracy, and maintaining a high level of customer satisfaction. \n\nWhat you’ll be doing every day: \n\nApplicant Support \\& Advising* Assist applicants with program inquiries and requirements\n* Provide advisement to students on alternative program options that meet their interests and educational backgrounds\n* Empathetically communicate application outcomes to our students, whether positive or negative\n* Action deferral\\-related processes and inquiries\n* Action refund\\-related processes and inquiries\n* Assist students in meeting enrollment conditions and resolve uncertainties post\\-offer\n* Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required\n* Ensure accurate and timely processing of applications using relevant systems and workflows\n\n\nDocument \\& Eligibility Review* Review student documents to ensure student eligibility for consideration across diverse educational backgrounds\n* Review offer letters for student information consistency to ensure efficient application processing\n\n\nSchool \\& Partner Collaboration* Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students\n* Communicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties\n\n\nCommunication \\& Process Guidance* Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received\n\n\nProcess Maintenance \\& Improvement* Ensure application processes are regularly updated to ensure the precision of process details\n* Collaborate with schools and internal teams to resolve application issues and continuously improve workflows\n\n\nMeeting Key Performance Metrics* Ensure timely processing of applications, documents, and communications in alignment with established KPIs.\n* Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.\n\nWhat you bring to the table:* An associate's or Bachelor's degree is an asset\n* 1\\-3 years of customer service experience\n* Strong proficiency in Spanish and English\n* Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness\n* Strong analytical abilities, detail\\-oriented, and a high level of accuracy\n* Working knowledge of Google spreadsheets, Microsoft Word, and Gmail\n* Adept in researching and problem\\-solving capabilities\n* Someone who thrives in a collaborative, teamwork environment\n* Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy\n* Ability to work in a flexible, fast\\-paced environment to meet multiple deadlines and adapt to new policies and procedures\n* An ability to work cross\\-functionally to ensure application processing consistency and efficiency\n* Exceptional problem\\-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships\n* Excellent interpersonal skills and verbal and written communication skills\n\nAbout ApplyBoard\nApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.\nApplyBoard’s global team assists students and our 1,500\\+ partner institutions by empowering the international student sector with innovative technology and insights. As a five\\-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.\nThank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.\nApplyBoard welcomes and encourages applications from people with disabilities. 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ApplyBoard is a mission\\-driven, hyper\\-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.\nThe Opportunity: \n\nThe Customer Support Advisor will ensure the efficiency of the department and provide 24/7 online support, via chat methods, standard support chats\\- live, email and internal sales QIO and all other standard support inquiries and standard support for customers and team members. This can include training, troubleshooting, and process implementation, as well as daily resolution of more complex customer inquiries or issues. The role may require working outside of regular work hours (e.g., evenings, weekends and/or some holidays). \n\nWhat you’ll be doing every day: \n\nCustomer Service Excellence:* Demonstrate a customer\\-first approach by ensuring the highest level of service in every interaction with internal stakeholders\n* Answering and actioning inquiries and Live Chats through various different channels (e.g., email, chat, phone etc.).\n* Continuously strive to improve the customer experience by providing appropriate solutions and guidance.\n* Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.\n\n\nProduct Knowledge:* Maintain in\\-depth knowledge of the company’s products and services to provide accurate information and support.\n* Stay updated with new product releases, features, and company policies.\n* Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.\n* Maintain confidentiality of customer information and adhere to data protection regulations.\n\n\nTeam Collaboration \\& Communication:* Work closely with a cross functional team to ensure timely execution of all tasks.\n* Take ownership of assigned tasks and projects ensuring they meet established standards and deadlines\n* Proactively report any issues, suggestions or challenges and seek guidance if necessary to ensure task completion and process improvement\n\n\nTraining \\& Development:* Maintain up\\-to\\-date knowledge of new processes, systems and best practices in education credentials.\n* Participate and complete all training programs ensuring continuous development of skills and knowledge relevant to the role.\n* Meet or exceed performance metrics and KPIs related to response times, resolution rates, customer satisfaction scores, and quality of service.\n\nWhat you bring to the table:* High School Diploma or Equivalent\n* An associate's or Bachelor's degree is an asset\n1\\-3 years of customer service experience\n* Previous roles in customer service, whether in retail, call centers, or other service\\-oriented industries. This includes direct interaction with customers, handling inquiries, and resolving issues.\n* Strong proficiency in Spanish and English\n* Ability to deliver information correctly and precisely\n* Ability to listen to, understand and answer questions\n* Experience using Google and Office Suites, Adobe Acrobat, etc\n* Strong analytical abilities, detail\\-oriented, high level of accuracy and ability to maintain confidentiality.\n* Adept researching, investigating and problem\\-solving capabilities\n* Aptitude for prioritizing tasks\n* Exceptional interpersonal, verbal, and written communication skills\n* Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness\n* Able to work in a collaborative, teamwork environment\n* Able to multi\\-task and shift roles as per the need/requirement for the day to meet deadlines\n* Able to adapt to new policies and procedures\n* Good knowledge of customer service standards\n* Ability to assess Employees\n* Excellent organizational skills\n\nAbout ApplyBoard\nApplyBoard empowers students around the world to access the best education. 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