Job Summary: We are seeking engineers with strong Level 3 support capabilities to diagnose issues, provide support, fix bugs, and optimize systems, ensuring high performance. Key Highlights: 1. Front Office L3 Support 2. Experience in banking / investment banking 3. Programming, debugging, and communication skills Capital Empresarial Horizonte, a Mexican company specializing in Human Resources and Information Technologies, is looking for: **Level 3 Support Engineers / with experience in banking / investment banking** **Conversational English required** **On-site work at offices in CDMX or Guadalajara – 100% in-person** We seek qualified and experienced engineers with **strong Level 3 support capabilities**, to join our Front Office Level 3 Support team. This role involves **diagnosing problems, providing support, fixing bugs, and optimizing existing systems**, while simultaneously ensuring their high performance, scalability, and reliability. **Requirements (Junior profiles: 2–4 years of experience; Senior profiles: 5–8 years of experience):** **Mandatory Requirements:** * **Experience in banking / investment banking (mandatory).** * Strong programming, debugging, and communication skills. * Experience in L2 and L3 application support, as well as development experience, preferably between 4 and 10 years. * Technical skills: experience with any object-oriented programming language (Java, C++, Python, AWS Cloud). * Automate manual processes to increase efficiency and reduce risk. * **Participate in on-call rotations and respond to incidents as needed.** * Must be comfortable debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debugging tools. * Basic knowledge of UI and API integration is required. **We Offer:** * Office working hours * 100% payroll scheme * Salary open to negotiation based on experience * Statutory benefits * Enhanced benefits (family SGMM, SV coverage of 1 million, grocery vouchers, 30-day bonus, PTU)