Position Summary: We are seeking an After-Sales Manager with experience in the automotive sector, focused on customer retention strategies, workshop management, and improvement of operational efficiency. Key Highlights: 1. Experience in the automotive sector and customer retention strategies 2. Management of automotive workshops and quality control of repairs 3. Ability to negotiate, lead teams, and resolve critical situations **CGE AUTOMOTIVE GROUP** **Renault · Suzuki · Jeep · Peugeot · RAM · Fiat · Dodge · Alfa Romeo · Ford · Audi · JAC · Foton · Car4U · Budget** **Vacancy: After-Sales Manager** **Education** Engineering or Bachelor’s degree in: * Mechanical Engineering * Industrial Engineering * Electronics * Electromechanics * Administration *Or a related field.* **Experience** * Minimum **3 years** in a similar position within the **automotive sector** * Implementation of **customer retention strategies**. * Planning, organization, and control of **automotive workshops**. * Management of **automotive warranty processes and policies**. * Supervision and control of **repair quality**. * Customer service and satisfaction. * Management of **productivity**, timelines, KPIs, and operational efficiency. * Ability to generate **additional sales**, upselling, and cross-selling. * Follow-up on **appointments, diagnostics, and estimates**. * Negotiation with customers and handling of critical situations. **Skills** * Strong focus on customer service and interaction. * Ability to negotiate and make sound decisions. * Capacity to direct and coordinate technical teams. * Task organization and consistent process follow-up. * Goal-oriented mindset and commitment to achieving objectives. * Clear and effective communication. * Aptitude for practical problem-solving. * Agility in responding to priority situations. **Schedule** * **Monday to Friday:** 9:00 am to 2:00 pm and 4:00 pm to 7:30 pm * **Saturdays:** 9:00 am to 2:00 pm **Salary** * **$30,000 gross** Subsequently: **base \+ commissions** Employment type: Full-time Salary: $25,000.00 \- $50,000.00 per month Experience: * After-sales or service manager: 1 year (Preferred) Work location: On-site employment